Jonathan Loza

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Controlled line and crowd with quick, efficient service.
• Promoted additional items with beverages, increasing store sales.
• Taught proper procedures and strategies for success to new employees.

In this position, I started off as a seasonal employee. I learned how to quickly move around efficiently and safely in a small space while carrying up to 50 pounds. Worked in a fast paced environment with 100+ employees at a time. Arrived on time for shifts and adhered to company dress code guidelines. Worked together with others to build pallets and cartons to safeguard large items for transport. Labeled containers with item numbers and shipping data. I devoted myself to pursue ongoing training to enhance own job skills and knowledge.