Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan L. Robinson

Manchester

Summary

Highly experienced addiction recovery services professional with 10+ years of experience working within the addiction and human services fields. Skilled in the areas of crisis & violence intervention, substance abuse education, group therapy, recovery coaching, & conflict resolution. Through utilization of my communication, interpersonal, problem-solving, patience, active listening, empathy, & motivational skills I’ve promoted positive outcomes for numerous individuals seeking sustainable change in their lives.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Case Interventionist

Hartford Communities That Care
09.2024 - 01.2025
  • Provided initial support to victims of violent crimes, either at the place of the crime and/or in hospital settings
  • Provided follow-up case management and support with all aspects of their recovery/healing, to help promote the best outcomes.
  • Developed strong relationships with individuals, fostering trust and promoting a positive healing environment.
  • Educated and assisted family members as needed, to generate a positive and effective support system for the victim
  • Represent and promote the message and mission of HCTC
  • Provide timely and concise documentation as required.
  • Participate in ongoing training, education, and performance support of team members as well as the organization

Emergency Dept. Recovery Coach

CCAR CT Community of Addiction Recovery
10.2021 - 03.2024
  • Provided initial recovery coaching to individuals primarily in hospital settings
  • Encouraged individual's sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
  • Provided follow-up coaching and recovery planning with individuals, to help promote the best outcomes for their recovery
  • Educated and assisted family as needed, to generate positive and effective support system for the individuals
  • Promoted organizational message and mission
  • Provided timely and concise documentation, work and expense reports as required by organization
  • Participated in ongoing recovery coach training, supporting team members and organization

Clinical Services Assistant

Rushford Center Hartford Healthcare
10.2011 - 10.2021
  • Assisted clients with activities of daily living that compliment client care and ensure that a clean, safe, and productive environment is maintained
  • Handled client admissions/discharges, oriented clients to the rules and regulations of the program to help them achieve desired success and meet treatment goals
  • Provided basic counseling to help decrease client anxiety and foster a positive environment to help clients meet all aspects of their treatment plan
  • Coordinated and facilitated education groups and treatment community meetings
  • Documented client activity and progress to reflect client outcomes
  • Transported clients as approved by the Program Manager, to help clients meet aspects of their Treatment Plan that couldn’t be met onsite
  • Assisted with client interventions/conflict resolutions as necessary
  • Assisted clients with self-administration of medications per DHMAS health regulations
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Transportation Security Officer

Dept. of Homeland Security
09.2004 - 10.2010
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Maintained close communication with supervisors regarding any security issues
  • Participated in briefings concerning security-sensitive and/or classified information

Driver/Equipment Technician

Suburban Home Medical
04.2004 - 09.2007
  • Organized and load products/materials staged for delivery
  • Accurately delivered products/equipment to customers in an efficient, courteous and timely manner
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained and filed delivery manifests and/or packing slips upon return in accordance with policy and procedures
  • Picked up equipment and/or products for return at agency or customer request
  • Provided on-call coverage for emergency deliveries as scheduled by manager
  • Followed all relevant traffic laws and safety regulations.

Input/Output Media Department Supervisor

Amdocs Inc.
02.1995 - 05.2003
  • Supervised and trained new employees on overall company and department-specific policies and procedures.
  • Generated reports for other departments as well as upper management
  • Monitored network and file servers and performed back-ups
  • Ran production jobs and verified output upon completion
  • Responsible for department audits and performance evaluations
  • Responsible for creating, shipping and receiving of all customer information media
  • Maintained media storage area for all types of media received from clients
  • Provided 24/7 on call coverage for after hour and emergency request

Automated Logistical Specialist

U.S. Army
09.1990 - 07.1994
  • Compiled customer data and entered data into automated supply system
  • Maintained automated inventory and transaction records
  • Processed supply orders including emergency and special request orders
  • Retrieved supplies and prepared orders for shipment and customer pick-up
  • Verified and reviewed shipping documents of incoming supplies
  • Performed supply storage utilizing storage equipment
  • Conducted physical inventories to verify physical balances matched online system balances


Education

High School Diploma -

Greenwich High School
Greenwich, CT

Associate’s Degree - Drug and Alcohol Recovery Counseling

Manchester Community College
Manchester, CT

Skills

  • Crisis and violence intervention
  • Substance abuse education
  • Conflict resolution
  • Group activity planning
  • Effective communication
  • Multicultural competence
  • Suicide prevention
  • Relapse prevention
  • Positive reinforcement methods
  • Proficient in Microsoft Office

Certification

  • Violence Prevention Professional Health Alliance for Violence Intervention 2024 October
  • Suicide Prevention Gatekeeper QPR Institute 2024 September
  • Recovery Coach Professional CCAR 2022 November

Timeline

Case Interventionist

Hartford Communities That Care
09.2024 - 01.2025

Emergency Dept. Recovery Coach

CCAR CT Community of Addiction Recovery
10.2021 - 03.2024

Clinical Services Assistant

Rushford Center Hartford Healthcare
10.2011 - 10.2021

Transportation Security Officer

Dept. of Homeland Security
09.2004 - 10.2010

Driver/Equipment Technician

Suburban Home Medical
04.2004 - 09.2007

Input/Output Media Department Supervisor

Amdocs Inc.
02.1995 - 05.2003

Automated Logistical Specialist

U.S. Army
09.1990 - 07.1994

High School Diploma -

Greenwich High School

Associate’s Degree - Drug and Alcohol Recovery Counseling

Manchester Community College

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Jonathan L. Robinson