Jonathan Lugar
Muncie,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Manager
Hartford Iron And Metal
09.2008 - Current
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
- Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
- Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
- Managed financial transactions accurately, ensuring proper payments were collected for services rendered while also preventing fraud or theft incidents.
- Operated weigh scales and issued tickets when necessary.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Answered customer calls professionally and routed to appropriate person.
- Greeted customers and provided excellent service to internal and external clients.
- Dispatched orders to drivers for efficiency.
- Collaborated with other departments to ensure accuracy of all measurements.
Education
Bachelor of Science -
Anderson University
Anderson, IN05.2008
Skills
- Operations Management
- Strategic Planning
- Verbal and Written Communication
- Staff Training and Development
- Time Management
- Organizational Skills
- Quality Assurance
- Emotional Intelligence
- Supply Chain Management
- Problem Solving
Affiliations
- Running
- Basketball
- Comedy Clubs
- Cruises
- Live Music
- History
References
References available upon request.
Timeline
Manager
Hartford Iron And Metal
09.2008 - Current
Bachelor of Science -
Anderson University