Jonathan Lynn
Business Manager
Bolivar,Missouri
Summary
Thirty-two years of leading experience in Retail, Wholesale and Brokerage divisions within the building material industry, from single location to multi-national locations leading sales and operations management as well as strategic planning and development. Proven track record of driving multimillion-dollar sales growth and expansion of managed territory clientele from single geographical territory to nationwide sales and operational experience. Plan, coordinate and supervise Division performance and investments ROI. Strong command of business protocols and experience conducting business with business owners, regional managers, district managers, store managers, down to salesman and those who make the deliveries of products. Everyone has a stake in success. Expert relationship builder, channel developer, negotiator and business strategist. Proven leader. Winning is Contagious. Game Changer.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Branch Manager
Bolivar Insulation/G5 Enterprises/SEI
07.2024 - 12.2025
- Installed Sales/Services, Branch Manager, management of installation teams and responsible for all sales and branch operations. Emphasis on team building, scheduling, training, HR, safety officer and liaison between OSR and contractors/clients for their installation needs as well as consultation to advise on pending projects, options and solutions. I manage sales team, projects, project proposals, contracts, pricing, scheduling, training, onboarding, DOT requirements, purchasing, billing, customer service and safety on all projects ensuring customer satisfaction and the extra steps needed to maintain high quality standards of our work but, even more importantly ensure smooth transitions from clients transferring from an outside sales rep or contractor to the installed services team. Expertise in customer service and Team leader/motivator. Budget planning and execution of company plans, policies and growth. Vast knowledge of building principles as well as “How” to sell and promote products even without displays. Products sold or available with installation services-engineered wood/vinyl/steel siding applications, residential and commercial gutter products/services, windows, doors, trim, Foam insulation, Fiberglass insulation, post-metal insulation wraps, cellulose and fiberglass attic blown insulation, Aluminum Fascia and Soffit. Strong experience in sales, operations and customer service and retention.
- Led branch operations, ensuring compliance with safety and quality standards.
- Developed and implemented training programs for team members to enhance performance.
- Streamlined workflow processes, improving efficiency in service delivery.
- Analyzed sales data to identify trends, informing strategic decision-making for growth initiatives.
- Fostered relationships with local contractors, enhancing business partnerships and client referrals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Resolved customer inquiries effectively, maintaining high satisfaction rates through exceptional service standards.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Operations Manager
Meeks Installed Services
08.2023 - 07.2024
- Installed Sales/Services, I oversee the residential and commercial installation of insulation products, fireplace/heath products, Metal/Wood shelving, Mirrors, Shower doors, Hand Railing, and hardware products. Team building, certifications, customer service, scheduling, training, HR, safety officer and liaison between OSR and contractors/clients for their installation needs. I manage sales team, projects, project proposals, contracts, pricing, scheduling, training, onboarding, DOT requirements, purchasing, billing, customer service and safety on all projects ensuring customer satisfaction and the extra steps needed to maintain high quality standards of our work but, even more importantly ensure smooth transitions from clients transferring from a outside sales rep or contractor to the installed services team. Expertise in customer service and Team leader/motivator.
- Led cross-functional teams to implement service improvements and achieve customer satisfaction targets.
- Streamlined operational processes to enhance efficiency and reduce delays.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established key performance indicators to measure operational success and inform strategic decisions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Distribution Center Manager
Meeks Wholesale Brokers, INC.
02.2022 - 11.2023
- Responsibilities for all business operations at the Meeks Mid-West Central Distribution Center supporting 24 Meeks locations across Missouri and Arkansas. Managing 35+ employees, all business operations, all trucking options, employee training and development, security of products and equipment assets at this facility. Heavy DOT regulatory policies, tracking, and compliance. Maintaining a “SAFE” facility and work environment to be the flagship of the company of how to make “Safety First Facility”. Managing DDMS tracking/dispatching system, relations with customers and supporting Meek’s retail centers. Direct management involvement with buying groups, senior market management, Regional Sales Managers and Operations managers. Management of Engineered Wood Products customer job cutting system and scheduling. Distribution scheduling, fleet management, asset management, facility management, and personal management.
- Implemented safety protocols, reducing workplace incidents and improving compliance.
- Coordinated logistics operations to ensure timely delivery of products to clients.
- Streamlined inventory management processes to enhance order fulfillment efficiency.
- Analyzed shipping data to identify trends and optimize distribution routes.
- Trained staff on best practices for warehouse operations and equipment usage.
- Oversaw budget management for distribution activities, ensuring cost-effectiveness and resource allocation.
- Consistently met or exceeded key performance indicators through effective resource allocation and process improvement initiatives.
- Developed training programs for new hires, enhancing workforce productivity and retention.
- Optimized space utilization within the warehouse using data-driven analysis techniques for efficient storage of inventory items.
- Implemented safety guidelines for warehouse and trained employees on applicable policies.
- Coordinated with suppliers to maintain optimal levels of stock, reducing costs and avoiding stockouts.
Sales Director Installed Services
Meeks “The Builders Choice”
09.2020 - 01.2021
- Director responsibilities for installed sales division of Southwestern Missouri market. Head of division for all Hearth, Insulation, Drywall, Roofing, Bath/Door Hardware, Mirrors, Closet Shelving and sales responsibilities for Wholesale and Brokers Divisions within Meeks organization as our own distribution center supplying all Meeks Midwest locations in Missouri and Arkansas. Heavy commercial experience in planning, coordinating installers, purchasing, contract understanding, deadlines and working hand in hand with General Contractors and code inspectors on sites. SAFETY FIRST MENTALITY. Experienced in personal management and utilizing advantages in buying and vendors to achieve the biggest return to the company and customer satisfaction in a market that hasn’t been cultivated by previous director. Experience in leading the division into the right direction not only through profit-GM increase or decrease in operational expenses, more employee accountability and support to make necessary changes. Management of sales representatives, specialists, installers, dispatchers, office staff, drivers, safety coordinator and yard staff.
- Collaborated with cross-functional teams to optimize product offerings and drive revenue growth.
- Developed and implemented sales strategies to increase market share across multiple regions.
- Established key performance indicators (KPIs) to measure sales effectiveness and adjust tactics accordingly.
- Directed training programs for sales team, fostering skill development and improving overall performance.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Led negotiations for large-scale contracts, securing favorable terms that aligned with organizational goals.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Managed team of sales representatives, providing guidance, coaching and support.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
Territory Sales Manager
Warrior Building Products-Cameron Ashley Building Products
01.2015 - 01.2020
- Territory sales responsibilities for geographic areas in Southwest Missouri, Eastern Kansas, Northwest Arkansas, and Northeast Oklahoma. Team player who trains and supports others in organization on not only a local level but, on a national level within the company. Selected as lead trainer via CEO to attend and teach onboarding classes at the corporate office quarterly, plus follow through on the progressions of new members of the sales community in my classes. Trainer also at the DC level with new TSMs and new Inside Sales reps joining local branch in Joplin to educate the CABP mission, customer call scenarios, warehouse product identification and product uses. TSM responsibilities include territory sales planning, budget, customer training on products and CABP, new account acquisition, retaining and developing existing customers as well as planning more effective operational distribution routes to best accommodate the customer but also best accommodate the company and our return on investment in the distribution network. Recognized “Game Changer” in the building materials industry, top service, maximum effort, dedicated team player to the company and to the customer.
Assistant Vice President
E. C. Barton & Company
01.2015
- Brokerage Division leadership responsibilities ranging from new business development, P&L responsibilities, staff coordination, vendor/customer management to division total operation and responsibility. Thirty-seven state sales coverage along with vendor negotiations to not only purchase products but to also ship truckloads of their products directly to our clients. Experienced in freight operations and dealing with hundreds of freight companies-brokers to not only get freight at the best price but also delivered with timeframes. Sales management of staff and sales budget planning. Provided sales training and product knowledge training to staff. Field travel experience to clients, vendors and trade shows to also learn the latest of the market and of our customer needs.
- Contracted Consultant
Territory Manager, Inside Sales Manager, Regional
PrimeSource Building Products
01.2002 - 01.2015
- Progressed through a series of promotions. Supervised a multistate distribution sales force. Managed a multi-million-dollar portfolio of strategic accounts and led sales team training/development programs. Experienced closer in the sales arena, heavy experience in detail reporting structures, customer relations and excellent work ethic. Passion to succeed at all levels. Specialized skills in B2B sales to the retail building material industry. National sales/operations distribution experience, planning, and execution. Recognized “Best in Position” at corporate kickoff meeting 2007 for entire company as Inside Sales Manager.
- Inside Sales Manager 2005 to 2007
- Account Manager 2004 to 2005
- Territory Manager 2007 to 2015
- Developed and executed territory sales strategies to drive revenue growth.
- Analyzed market trends to identify new business opportunities and optimize sales approaches.
- Established strong relationships with key clients to enhance customer loyalty.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Implemented CRM system to better track client interactions and sales progress, enabling more timely and relevant follow-up actions.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.
- Led team to exceed sales targets, fostering competitive yet collaborative team environment that encouraged innovation and persistence.
Manager
Town & Country Building Supply
01.1993 - 01.1999
- Progressed through promotions. Managed up to fifteen employees at the Bolivar, Missouri location and up to eight employees at the Clinton, Missouri location. Nine-year work progression with both proven business leadership experience as a general manager to business partnership/ownership. Experience with the leadership required for the day-to-day operations of the business, human resources, purchasing, advertising, traffic, sales management, budget management and with customer relations/retention. Experienced in single yard and multiple yard operations and sales management. Total responsibility and accountability for the company granted by the owners.
- Manager/Partner 1999 to 2002 (Clinton location)
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Analyzed sales data to inform strategic decision-making and resource allocation.
- Implemented process improvements that increased workflow efficiency across departments.
- Developed training programs, enhancing team skills and operational effectiveness.
- Fostered a collaborative work environment, mentoring staff to achieve professional growth.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
BA - Political Science
University of Missouri
Columbia, Missouri01.1993
Skills
Operations Management (Multi Site)
Certification
- Lean Six Sigma White Belt Certification, October 2022
- Lean Six Sigma Yellow Belt Certification, February 2023
Achievement Highlights
2007-Inside Sales Manager, PrimeSource Building Products, Named “Best of My Position” from pool of 35 distribution centers nation-wide at Executive Kickoff Meeting in Miami, Florida., 2004-Regional DRP Specialist, PrimeSource Building Products, Selected to Regional Specialist Core Group from nationwide purchasing managers from thirtyeight wholesale distribution centers. Core group replaced single distribution center purchasing managers and reassigned purchasing to regional core specialist. High honor to be selected to an eight-core member group with regional responsibility covering all thirty-eight distribution centers., 1993-2002 Town & Country Building Supply, Bolivar, Missouri-Clinton, Missouri., 1993-1999 General Manager of Bolivar, Missouri location, 1999-2002 General Manager/Partner of Clinton, Missouri location., Chairman, Missouri Young Lumberman’s Steering Committee, 1997., Committee Member, Missouri Young Lumberman’s Steering Committee, 1994 to 2002., Board Member, Bolivar Area Chamber of Commerce Board of Directors, 1995 to 1997., President, Bolivar Optimist Club, 1999., Treasurer, Bolivar Rotary Club 2008-2009, Secretary, Bolivar Rotary Club 2009-2010, President, Bolivar Rotary Club 2010-2011
Timeline
Branch Manager
Bolivar Insulation/G5 Enterprises/SEI
07.2024 - 12.2025
Operations Manager
Meeks Installed Services
08.2023 - 07.2024
Distribution Center Manager
Meeks Wholesale Brokers, INC.
02.2022 - 11.2023
Sales Director Installed Services
Meeks “The Builders Choice”
09.2020 - 01.2021
Territory Sales Manager
Warrior Building Products-Cameron Ashley Building Products
01.2015 - 01.2020
Assistant Vice President
E. C. Barton & Company
01.2015
Territory Manager, Inside Sales Manager, Regional
PrimeSource Building Products
01.2002 - 01.2015
Manager
Town & Country Building Supply
01.1993 - 01.1999
BA - Political Science
University of Missouri