Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jonathan Maddin

Waller,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every employer a positive, memorable experience. I have a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Papa Johns
Magnolia, TX
11.2024 - Current
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Improved project completion time, multi-tasking with pizza delivery, and tasks that helped prepare the customer's order.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Navigated routes with relevant map programs and GPS systems.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delivery Driver

Door Dash
Waller, TX
10.2024 - Current
  • Maintained accurate records of goods delivered and collected payments as required.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Navigated routes with relevant map programs and GPS systems.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Adhered to all applicable traffic laws while driving delivery vehicle.

Customer Service Representative

ROI Solutions
Waller, TX
10.2021 - 11.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered excellent customer service, resulting in consistent 92% customer satisfaction rating.
  • Effective liaison between customers and internal departments.

Forklift Operator

Daikin Texas Technology Park
Waller, TX
01.2020 - 02.2021
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Operated all loaders, and equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting

Road Construction Worker

Highway 1
Tomball, TX
12.2019 - 06.2020
  • Repaired signs and fences quickly to avoid accidents and mishaps.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.
  • Promoted commitment to high standards of efficiency and safety, which improved analysis and troubleshooting of electrical, hydraulic and pneumatic systems.
  • Used flags to warn motorists about hazards, obstacles and workers ahead.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Repaired signs and fences quickly to avoid accidents and mishaps
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs
  • Used flags to warn motorists about hazards, obstacles and workers ahead

Customer Service Representative

Magnolia Hardware
Magnolia, TX
05.2019 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.

Education

High School Diploma -

Deer Park High School
Deer Park, TX
05.2007

Skills

  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Order Fulfillment
  • Technical Support
  • Service standard compliance
  • Understanding shipping procedures
  • Training, development, aptitude
  • Creative problem-solving
  • Administrative support
  • Account management
  • Route navigation
  • Record keeping
  • Traffic law adherence
  • Customer service
  • Payment collection
  • Vehicle maintenance
  • Time management
  • Multi-tasking
  • Problem solving
  • Attention to detail
  • Responsible driver
  • Punctual and reliable
  • Clean driving record
  • Positive attitude
  • Teamwork and collaboration
  • Forklift operation

Additional Information

References

Jesse Mendoza 832-951-6299

David Chapman 936-372-0815

Justin Farris 832-470-7580

Barbara Chapman 832-236-0038

Current Address

8139 Buckskin Ln Waller TX 77484

Availability

Monday-Saturday 8 AM to 5 PM

Timeline

Delivery Driver

Papa Johns
11.2024 - Current

Delivery Driver

Door Dash
10.2024 - Current

Customer Service Representative

ROI Solutions
10.2021 - 11.2024

Forklift Operator

Daikin Texas Technology Park
01.2020 - 02.2021

Road Construction Worker

Highway 1
12.2019 - 06.2020

Customer Service Representative

Magnolia Hardware
05.2019 - 12.2019

High School Diploma -

Deer Park High School

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Jonathan Maddin