Jonathan Madrigal
Benton City,WA
Summary
Detail-oriented and highly skilled professional with over 8 years of experience in the automotive industry, specializing in collision estimating. Demonstrated expertise in accurately assessing and estimating damage to vehicles, identifying necessary repairs, and providing cost-effective solutions to clients. Proven track record of success in managing multiple projects simultaneously while consistently meeting or exceeding project goals and deadlines. Skilled in developing and maintaining strong relationships with clients, insurance adjusters, and other stakeholders. Possess excellent communication and problem- solving skills with a strong focus on customer satisfaction. Committed to staying up-to-date with the latest technologies, industry trends, and best practices to deliver high-quality services to clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Virtual Auto Adjuster
Allstate
09.2023 - Current
- Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Issued payouts to claimants.
- Ensured policyholder compliance with insurance contracts by explaining coverage details accurately and thoroughly.
- Coordinated effectively with other departments within the organization to address policy concerns or complex issues arising from specific claims scenarios.
- Reduced fraudulent claims by identifying potential fraud indicators during investigations.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses.
- Contributed to team success by sharing knowledge, best practices, and resources among colleagues.
- Successfully negotiated settlements with claimants and insurers.
- Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
- Promoted a positive company image by consistently providing excellent service to internal and external customers alike.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
- Assessed complex claims and accurately determined value of damages.
Service Advisor/ Assistant Manager
Caliber Collision
01.2021 - 08.2023
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed and implemented programs to engage and empower underserved populations.
- Implemented and developed programs to address poverty and inequality.
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Developed process improvements to enhance overall delivery of service.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Service Advisor/ Parts
McCurley Honda
05.2019 - 01.2021
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded proactively and positively to rapid change.
Parts Manager/ Service Advisor
Abra Auto Body
05.2016 - 06.2017
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Detailer
Enterprise Rent-A-Car
03.2014 - 06.2017
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Education
High School Diploma -
Chiawana High School
Pasco, WA06.2013
Skills
- Technical knowledge
- Appointment Scheduling
- Customer service expertise
- Claims Handling
- Damage assessments
- Vehicle inspections
- Claims process explanation
- Documentation Management
- Repair Cost Estimation
- Multi-line phone system
- Claims Investigation
- Estimating Repair Costs
- Auto repair knowledge
Certification
I-CAR Gold
Timeline
Virtual Auto Adjuster
Allstate
09.2023 - Current
Service Advisor/ Assistant Manager
Caliber Collision
01.2021 - 08.2023
Service Advisor/ Parts
McCurley Honda
05.2019 - 01.2021
Parts Manager/ Service Advisor
Abra Auto Body
05.2016 - 06.2017
Detailer
Enterprise Rent-A-Car
03.2014 - 06.2017
High School Diploma -
Chiawana High School