Jonathan Mai

Dynamic professional with a friendly, positive attitude and a proven track record in customer service at [Previous Employer]. Skilled in problem-solving and teamwork, I excel at enhancing customer satisfaction and fostering collaboration. My ability to address challenges effectively has consistently contributed to team success and improved service outcomes.

• Resolved product issue through consumer testing.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• [Area of certification] Training - [Timeframe]