Property Manager
Value Store It - Self Storage
Sunrise, FL
05/16/22 - Current
- Managed and oversaw operations, maintenance and administration of properties.
- Built relationships with service vendors and submitted associated billing statements.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Recommended clarifications and changes in program policies to director of property management.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Monitored operations and reviewed records and metrics to understand company performance.
- Advised management on ways to enhance current employee education initiatives based on analysis of data collected from previous sessions.
- Created cost control systems to ensure that expenses were kept within allocated limits.
- Monitored department spending to ensure it was in line with approved budgets.