Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Jonathan Maldonado

Honolulu,HI

Summary

Housekeeping professional driven by guest satisfaction and team improvement. Skilled in working in a collaborative team environment or individually as the leader. Seeking to hone in on my existing skills as well as broaden my horizons into other aspects the industry with the desire to enter into the world of resorts.

Overview

6
6
years of professional experience

Work History

Server

Hulas bar and lei stand
HONOLULU, HI
03.2024 - 07.2024
  • Accurately recorded orders on cash register and point-of-sale system.
  • Stayed informed about daily specials, new menu items, promotions.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently. by taking drink orders.

Cook/Server

The Shack kailua
HONOLULU, HI
09.2023 - 03.2024
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Checked completed orders for correct quantity and quality.

Housekeeping Manager

The Benson Hotel
Portland
10.2022 - 01.2023
  • Oversaw the cleaners for the hotel
  • Inspect room vip rooms
  • Organize the selection, training, supervision, scheduling of new employees
  • Inspect and help clean rooms when needed
  • Monthly inventory
  • Monitored payroll
  • Recorded Lost and Found call guest to return if found
  • Dealt guest issues
  • Made schedule every week.

Housekeeping Manager

DoubleTree by Hilton
Portland
03.2022 - 10.2022
  • Oversaw the cleaners for the hotel
  • Inspected the vip rooms
  • Organized the selection, training, supervision and scheduling of new employees
  • Inspected and helped clean rooms when needed
  • Conducted monthly inventory
  • Monitored payroll
  • Entered lost and found items into the system and contacted past guests from the rooms where items were found to coordinate the return
  • Handled escalated guest problems
  • Made schedule every week.

Housekeeping Supervisor

Hilton
Portland
03.2020 - 01.2022
  • Communicated with other departments effectively
  • Inspected guest rooms for compliance with cleanliness
  • Collaborate with team members to ensure guest requests are fulfilled
  • Reviewed forecast for scheduling staff
  • Team leader for housekeeping
  • Cross-trained briefly on front desk job duties.

Housekeeping Inspector

Residence Inn by Marriott
Portland
05.2019 - 03.2020
  • Trained housekeeping staff on cleaning protocols
  • Maintained accurate in the properties room inspection software
  • Reviewed guest room amenities and furnishings as part of quality checks
  • Collaborated with team members with the goal of ensuring that all guest requests were fielded in a timely manner.

Housekeeping

Marriott International, Inc.
Portland
08.2018 - 01.2019
  • Engaged with guests to promote overall satisfaction
  • Made sure room was cleaned and sanitized to guest satisfaction.

Houseman

Sage Hospitality
Portland
04.2018 - 08.2018
  • Serviced public areas, including cleaning, sanitizing, and supplied replenishments
  • Made sure guest received amenities in a fashionable time to ensure that the guests were satisfied.

Education

High School -

South San Antonio High School
San Antonio, TX

Skills

  • Housekeeping Management
  • Cleaning
  • Sanitation
  • Janitorial experience
  • Industrial cleaning
  • Laundry
  • Custodial experience
  • Floor care
  • Supervising experience
  • Payroll
  • Front desk
  • Office management
  • Hospitality

Personal Information

Title: Housekeeping Professional

Languages

  • Spanish, Beginner
  • English, Expert

Timeline

Server

Hulas bar and lei stand
03.2024 - 07.2024

Cook/Server

The Shack kailua
09.2023 - 03.2024

Housekeeping Manager

The Benson Hotel
10.2022 - 01.2023

Housekeeping Manager

DoubleTree by Hilton
03.2022 - 10.2022

Housekeeping Supervisor

Hilton
03.2020 - 01.2022

Housekeeping Inspector

Residence Inn by Marriott
05.2019 - 03.2020

Housekeeping

Marriott International, Inc.
08.2018 - 01.2019

Houseman

Sage Hospitality
04.2018 - 08.2018

High School -

South San Antonio High School
Jonathan Maldonado