Jonathan Maldonado
Honolulu,HI
Summary
Housekeeping professional driven by guest satisfaction and team improvement. Skilled in working in a collaborative team environment or individually as the leader. Seeking to hone in on my existing skills as well as broaden my horizons into other aspects the industry with the desire to enter into the world of resorts.
Overview
6
6
years of professional experience
Work History
Server
Hulas bar and lei stand
HONOLULU, HI
03.2024 - 07.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently. by taking drink orders.
Cook/Server
The Shack kailua
HONOLULU, HI
09.2023 - 03.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Checked completed orders for correct quantity and quality.
Housekeeping Manager
The Benson Hotel
Portland
10.2022 - 01.2023
- Oversaw the cleaners for the hotel
- Inspect room vip rooms
- Organize the selection, training, supervision, scheduling of new employees
- Inspect and help clean rooms when needed
- Monthly inventory
- Monitored payroll
- Recorded Lost and Found call guest to return if found
- Dealt guest issues
- Made schedule every week.
Housekeeping Manager
DoubleTree by Hilton
Portland
03.2022 - 10.2022
- Oversaw the cleaners for the hotel
- Inspected the vip rooms
- Organized the selection, training, supervision and scheduling of new employees
- Inspected and helped clean rooms when needed
- Conducted monthly inventory
- Monitored payroll
- Entered lost and found items into the system and contacted past guests from the rooms where items were found to coordinate the return
- Handled escalated guest problems
- Made schedule every week.
Housekeeping Supervisor
Hilton
Portland
03.2020 - 01.2022
- Communicated with other departments effectively
- Inspected guest rooms for compliance with cleanliness
- Collaborate with team members to ensure guest requests are fulfilled
- Reviewed forecast for scheduling staff
- Team leader for housekeeping
- Cross-trained briefly on front desk job duties.
Housekeeping Inspector
Residence Inn by Marriott
Portland
05.2019 - 03.2020
- Trained housekeeping staff on cleaning protocols
- Maintained accurate in the properties room inspection software
- Reviewed guest room amenities and furnishings as part of quality checks
- Collaborated with team members with the goal of ensuring that all guest requests were fielded in a timely manner.
Housekeeping
Marriott International, Inc.
Portland
08.2018 - 01.2019
- Engaged with guests to promote overall satisfaction
- Made sure room was cleaned and sanitized to guest satisfaction.
Houseman
Sage Hospitality
Portland
04.2018 - 08.2018
- Serviced public areas, including cleaning, sanitizing, and supplied replenishments
- Made sure guest received amenities in a fashionable time to ensure that the guests were satisfied.
Education
High School -
South San Antonio High School
San Antonio, TXSkills
- Housekeeping Management
- Cleaning
- Sanitation
- Janitorial experience
- Industrial cleaning
- Laundry
- Custodial experience
- Floor care
- Supervising experience
- Payroll
- Front desk
- Office management
- Hospitality
Personal Information
Title: Housekeeping Professional
Languages
- Spanish, Beginner
- English, Expert
Timeline
Server
Hulas bar and lei stand
03.2024 - 07.2024
Cook/Server
The Shack kailua
09.2023 - 03.2024
Housekeeping Manager
The Benson Hotel
10.2022 - 01.2023
Housekeeping Manager
DoubleTree by Hilton
03.2022 - 10.2022
Housekeeping Supervisor
Hilton
03.2020 - 01.2022
Housekeeping Inspector
Residence Inn by Marriott
05.2019 - 03.2020
Housekeeping
Marriott International, Inc.
08.2018 - 01.2019
Houseman
Sage Hospitality
04.2018 - 08.2018
High School -
South San Antonio High School