Jonathan Maldonado
Summary
Dynamic Operations Lead with a strong track record of achieving key performance metrics. Expertise in leading cross-functional teams and fostering a culture of continuous improvement while ensuring compliance with organizational values. Committed to optimizing operational processes and developing high-performing teams.
Overview
14
14
years of professional experience
Work History
Operations Lead
Apple Inc.
Garden City, New York
02.2023 - Current
- Led Operations team to recognize self-potential and development through competencies and collaboration, inspiring tenacity and perseverance.
- Captured and shared data with leadership team to strategize, recognize successes, and identify improvement opportunities in key areas, aligning store employees around performance goals and communications.
- Managed operational needs of the store, including opening and closing procedures, cash management, and visual standards.
- Maintains preservation work orders and supply budgets that optimally and efficiently comply with Apple standards. i.e. janitorial, third party vendors, and other partners.
- Ensured store compliance with Apple values and policies, including privacy and environmental initiatives, while fostering a culture of operational excellence.
User Acceptance Tester
Apple Inc.
Cupertino, California
08.2025 - 09.2025
- Collaborated with global UAT testers and leads to identify, document, and escalate software and hardware issues in preproduction versions of Apple Retail internal applications.
- Utilized Radar software to maintain cross-functional communication during testing processes.
Operations Expert
Apple Inc.
New York, New York
04.2018 - 02.2023
- Conducted inventory audits to ensure accuracy and compliance with company standards while collaborating with leadership to communicate initiatives and improve business metrics through development of Operations Specialists.
- Engaged with various departments to foster communication and enhance operational efficiency, ensuring operational excellence across the business.
- Analyzed sales and inventory reports to ensure fulfillment of final supply chain steps with efficiency and provided team with knowledge and resources to support business demands.
General Manager
Chipotle Mexican Grill
Uniondale, New York
01.2013 - 01.2018
- Managed restaurant business to achieve strong business metrics and foster extraordinary guest experiences while connecting with the community through fundraising initiatives.
- Developed high-performing team empowered to uphold standards and cultivate sustainable management pipeline.
- Maintained facilities and health/safety standards through effective delegation and collaboration.
Education
Bachelors of Arts - Africana & Puerto Rican/Latino Studies
CUNY Hunter College
New York01-2017
Skills
- Training and development
- GBI Portal (Metrics Diagnosis)
- POS Admin (Transaction History)
- Repair Central (Device Repair Management)
- Rio (Device Management)
- Service Channel (Preservations)
- Radar
- UKG
- Workday
- User acceptance testing
- Cross-functional collaboration
- Data analysis
- Inventory management
- Operational excellence
- Customer relationship management
- Process improvement
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
User Acceptance Tester
Apple Inc.
08.2025 - 09.2025
Operations Lead
Apple Inc.
02.2023 - Current
Operations Expert
Apple Inc.
04.2018 - 02.2023
General Manager
Chipotle Mexican Grill
01.2013 - 01.2018
Bachelors of Arts - Africana & Puerto Rican/Latino Studies
CUNY Hunter College