Summary
Overview
Work History
Education
Skills
Websites
Memberships and Associations
Timeline
Generic

Jonathan Mallows

Tyngsborough,MA

Summary

Dynamic leader with extensive experience in operational management. Proven ability to think strategically and develop operational plans aligned with organizational goals. Skilled communicator fostering strong, collaborative relationships across diverse teams. Approachable leadership style that inspires and motivates. Results-driven and proactive, making informed decisions grounded in data and market insights.

Overview

20
20
years of professional experience

Work History

Portfolio Manager

First Realty Management
06.2022 - 08.2023
  • Directed a diverse portfolio of mid- and high-rise condominiums, maximizing operational efficiency and improving financial performance resulting in 15% reduction in operating costs.
  • Created and managed annual operating budgets in excess of $2M aligned with company and client goals.
  • Conducted regular property inspections to ensure compliance with safety regulations and company standards.
  • Communicated effectively with owners, residents, on-site associates, and vendor partners.

Regional Director Resort Operations

Zealandia Holding Company
01.2013 - 03.2020
  • Managed nine resorts across a multi-state territory with an annual operating budget of $25M for the region.
  • Provided support and consultation to eleven Homeowner Associations, serving directly on nine boards.
  • Developed and implemented policies and programs that enhanced team morale and increased resort profitability.
  • Collaborated on the rollout of 450 new Standard Operating Procedures across the organization.

Account Executive

RCI (Wyndham Worldwide)
01.2004 - 01.2013
  • Successfully managed and grew a portfolio of 60+ accounts across a multi-state territory, driving revenue growth and generating new business opportunities.
  • Ensured client retention through strategic contract renewals and delivered ongoing communication, product training, and support to key business partners.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Consistently exceeded annual sales targets by identifying new business opportunities and creating customized solutions for clients.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.

Education

Bachelor of Science in Hospitality Management -

East Carolina University
Greenville, NC

Skills

  • Budgeting and Forecasting
  • Financial Management
  • Cost Controls
  • Capital Projects Oversight
  • Multi-site Leadership
  • Effective Communication
  • Associate Engagement
  • Succession Planning

Memberships and Associations

  • Commonwealth of Massachusetts, Notary Public, 2024
  • Commonwealth of Massachusetts, Registered Funeral Assistant, 2023, 2024
  • Sleep in Heavenly Peace, Delivery Volunteer and Station Lead, 2020 to present. Delivery of 600 beds to local children.
  • New England Tour de Cure, Fundraising Champion, 2022, 2023, 2024, Raised over $7,800 to support the American Diabetes Association.
  • Community Association Institute of New England, Member, 2022, 2023,
  • Community Association Institute of New England, Advisory Board, 2022, 2023
  • East Carolina University, Alumni Association - Lifetime Member
  • American Resort Development Association, Education Planning Committee, 2018, 2019, Session Moderator for ARDA World Conference, 2019, Registered Resort Professional Designation.
  • Student Advisory Council for the School of Hospitality Leadership, 2015, 2016

Timeline

Portfolio Manager

First Realty Management
06.2022 - 08.2023

Regional Director Resort Operations

Zealandia Holding Company
01.2013 - 03.2020

Account Executive

RCI (Wyndham Worldwide)
01.2004 - 01.2013

Bachelor of Science in Hospitality Management -

East Carolina University

Similar Profiles

CREATE PROFILE
Jonathan Mallows