Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Mancha

Oklahoma City,OK

Summary

Worked at Cricket Wireless as a sales representative and interacted with customers on daily basics. I was responsible for learning different phone brands and to troubleshoot phones but my primary focus was on selling and often utilizing prepared scripts and sales techniques to effectively communicate product benefits. After leaving i worked in Mr. E Appliance’s my duties included cleaning all machines and prepared them for painting to be like new as possible, lifting and moving machines to accommodate more inventory or delivery. Finally started working in roofing company firstly on the ground picking up trash and falling debris from workers on roof and ensuring all customer plants and decorations would not be damaged in the process. Occasionally going up to pass shingles where I was shown the process and steps of installing shingles after a year I was given the chance to put shingles next to and expert who made sure i install correctly I had to follow orders and safety precautions precisely when installing shingles and eventually learning enough to be able to put on my own.

Overview

12
12
years of professional experience

Work History

Roofer

All Seasons Roofing LLC
05.2016 - Current
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Performed patching and resealing of roofs to provide maintenance, repairs
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
  • Cleaned and maintained vehicle and assessed vehicle for damage .
  • Timely made material deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Appliance Associate

Mr. E Appliance’s
02.2015 - 05.2016


  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
  • Disassembled, repaired and reassembled equipment in good working order.
  • Improved customer satisfaction by providing timely and efficient appliance repair services.
  • Used hand tools to check components.

Sales Representative

Cricket Wireless
12.2012 - 12.2014
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.

Education

Santa Fe South High School
6921 Plaza Mayor Blvd. Oklahoma City, OK 73149
05.2011

Skills

  • Roof installation
  • Quick learner
  • Team player
  • Bilingual English and Spanish
  • Good listener
  • Capable lifting 50-70 pounds
  • Site clearing
  • Maintaining workplace safety

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Roofer

All Seasons Roofing LLC
05.2016 - Current

Appliance Associate

Mr. E Appliance’s
02.2015 - 05.2016

Sales Representative

Cricket Wireless
12.2012 - 12.2014

Santa Fe South High School
Jonathan Mancha