Summary
Overview
Work History
Skills
Languages
Timeline
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Jonathan Mangual

Jonathan Mangual

Winter Park ,FL

Summary

  • Dynamic Virtual Business Coach at T-Mobile, recognized as a 2024 Top Coach and Winners Circle honoree. Proven track record of driving sales excellence through impactful coaching, performance development, and strategic mentorship. Skilled in cultivating a high-performing, collaborative team culture while consistently exceeding sales metrics. Adept at leveraging data-driven insights to optimize productivity, enhance customer engagement, and develop top-tier talent

Overview

12
12
years of professional experience

Work History

Virtual Business Coach

T-Mobile
Orlando , FL
08.2013 - Current
  • Maintain a strong, performance-driven team culture focused on growth, development, and accountability.
  • Motivate and empower Business Account Experts (BAEs) by ensuring alignment with current promotions, strategic initiatives, and T-Mobile priorities.
  • Provide ongoing coaching and mentorship to drive sales excellence and customer engagement within the Virtual Business Sales channel.
  • Recognized as 2024 Top Coach for outstanding leadership and team performance across the VBS organization.
  • Honored with 2024 Winners Circle award for exceptional results and contributions to business growth.

SMB Sales Development Coach

T-Mobile
Maitland, FL
12.2022 - 07.2023
  • Provide training material for Sales Development Representatives (SDRs) to enhance their skills around T-Mobile business solutions, field team meetings and systems resulting an increase in their productivity month over months.
  • Provide ongoing coaching to SDRs, delivering constructive feedback to improve their prospecting techniques, communication skills, and overall performance.
  • Conducted daily alignment meetings with the SDR team, ensuring clear goals, hot news, collaboration, and enhancing overall team performance.
  • Cultivated a positive work environment by providing a supportive and inclusive culture, promoting teamwork and open communication among team members.
  • Utilized data-driven insights to identify areas for improvement, implementing targeted strategies and initiatives to optimize the SDR team's performance.
  • Providing guidance on prospecting methods, objection handling, and effective communication to maximize lead conversion rates.
  • Consistently over performing month over month while bringing value to the organization.

Retail Store Manager

T-Mobile
Altamonte Springs, FL
12.2017 - 12.2022
  • Train, develop and inspire sales team.
  • Daily huddles " Quick Connects" to assure team alignment and daily focuses are executed.
  • Achieve multiple sales metrics.
  • Coach and mentor employees by offering constructive feedback and taking interest in long-term career growth.
  • Weekly leadership alignment meeting to discuss weekly wins and opportunities while creating a gameplan for success.

Retail Assistant Manager

T-Mobile
Casselberry, FL
04.2015 - 12.2017
  • Strategically worked with store manager to achieve store goals, as well as personal goals. Focused on weekly aliment meetings to design a plan of action covering 3 wins 3 opportunities,and execute them effectively. Continue to grow and develop Mobile Experts through coaching and weekly follow up.
  • Driven by results focused. I have a vision and focus of being number 1 in the district every month by having a plan in place.
  • Focus on the sales floor to assure a personalized experience with every customer.
  • Build relationships within T-Mobile and pass that knowledge to my peers.
  • Focus on developing and promoting Mobile Experts and future RAM'S
  • Consistently working on development and coaching to assure structure within our team.

Skills

  • Consistently meet and exceed key sales metrics through strategic execution and team accountability
  • Foster a fun, engaging, and results-driven sales environment that encourages high performance
  • Experienced in coaching and mentoring sales professionals to drive growth and development
  • Skilled in recruiting, hiring, and onboarding top talent aligned with company values
  • Proficient in training and developing teams using T-Mobile’s Interaction Model
  • Bilingual: Fluent in Spanish and English, enabling effective communication across diverse teams and customers

Languages

5,

Timeline

SMB Sales Development Coach

T-Mobile
12.2022 - 07.2023

Retail Store Manager

T-Mobile
12.2017 - 12.2022

Retail Assistant Manager

T-Mobile
04.2015 - 12.2017

Virtual Business Coach

T-Mobile
08.2013 - Current

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Jonathan Mangual