Jonathan D. Marquez
Glenview,Illinois
Summary
Motivated and resourceful IT support professional with experience delivering reliable technology solutions. Skilled in troubleshooting, software installation, and device setup/management, with a strong ability to quickly learn and adapt to new tools and systems. Excellent communication and problem-solving skills foster positive user experiences and efficient issue resolution. Eager to build on foundational expertise and contribute to exceptional customer satisfaction in a dynamic environment.
Overview
7
7
years of professional experience
Work History
IT Consultant
Safe Haven IT
Chicago, IL
06.2024 - Current
- Device Setup & Configuration: Successfully installed and configured new computers and laptops, ensuring optimal performance and user readiness across various operating environments.
- Microsoft 365 Administrator: Managed user accounts, licenses, permissions, and security settings within Microsoft 365 for Addison Park District.
- Troubleshooting: Diagnosed and resolved hardware and software issues promptly, providing effective solutions to minimize downtime and maintain optimal system functionality.
- Antivirus Deployment: Implemented antivirus solutions, safeguarding client systems against malware, and ensuring network security through proactive threat management.
- Hardware Installation: Installed physical hardware, including Cisco firewalls and switches, to enhance network security and performance.
- Business Networking (BNI): Participated in Business Networking International, building valuable relationships, and generating business leads, contributing to the company's growth. Engaged in regular meetings to enhance professional development and leverage networking opportunities.
Lab Intern
American Energy and Technologies Company
Arlington Heights, IL
06.2018 - 08.2019
- Material Handling: Assisted in the preparation of materials, including ground graphite, to support research and development in battery technology.
- Presentation Support: Helped demonstrate material preparation processes to visiting stakeholders, contributing to discussions about project value and feasibility.
- Team Contribution: Worked under supervision to align tasks with project goals, ensuring accuracy and adherence to safety protocols in the lab.
- Learning and Development: Gained foundational experience in laboratory operations, including precision handling and technical problem-solving.
Education
Bachelor of Science - Information Technology
The University of Missouri
07.2024
Skills
- Troubleshooting
- Hardware and Software Support
- Networking (IP, DNS, DHCP)
- Windows
- Mac OS
- Microsoft 365
- OneDrive
- Antivirus Deployment
- AI debugging techniques
- Google Drive
- Python
- C
- HTML
- MySQL
Timeline
IT Consultant
Safe Haven IT
06.2024 - Current
Lab Intern
American Energy and Technologies Company
06.2018 - 08.2019
Bachelor of Science - Information Technology
The University of Missouri
Similar Profiles
MAYDIS CHATMANMAYDIS CHATMAN
Volunteer - Guest Services Assistant at Safe Haven Behavioral Health and Haven HospiceVolunteer - Guest Services Assistant at Safe Haven Behavioral Health and Haven Hospice
Bea LefantoBea Lefanto
Agent Referral Program| Sales Manager at Safe Haven SecurityAgent Referral Program| Sales Manager at Safe Haven Security
Faith ShirleyFaith Shirley
Direct Support Professional at Safe Haven Farm SanctuaryDirect Support Professional at Safe Haven Farm Sanctuary
SEHRNAZ N. ALISEHRNAZ N. ALI
Compliance Coding Coordinator at Lurie Childrens HospitalCompliance Coding Coordinator at Lurie Childrens Hospital
Walter GrayWalter Gray
Lead Sales Associate at CuraleafLead Sales Associate at Curaleaf