Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Affiliations
Timeline

Jonathan Marsh

Circle Pines,Minnesota

Summary

Master’s educated human resources professional with extensive experience and recent education providing leadership and guidance to drive the achievement of key organizational human resources-related goals and objectives. Able to offer wide-ranging human resource support, combining experience with high levels of attention to detail to accurately complete a variety of human resources-related functions in a timely professional manner. Proven strength in building and maintaining professional relationships with strategic business partners and stakeholders to identify potential issues and draw alignment with key human resources initiatives. Recognized for the ability to deliver exceptional results leading in fast-paced, highly dynamic business environments.

Overview

9
9
years of professional experience

Work History

General Manager

Michaels Craft Store
Forest Lake, MN
10.2021 - Current
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained employees on duties, policies and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

General Manager

Office Depot Inc
Minnetonka, MN
04.2019 - 10.2021
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Department Supervisor

Home Depot
Blaine, Minnesota
01.2017 - 04.2019
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Supervised departmental employees, delegating with tasks and responsibilities.

Store Operations Manager

Your Exchange
Columbia Heights, MN
04.2015 - 07.2016
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Education

Master of Arts - Human Resources Management

Concordia, Saint Paul, MN
05-2019

Bachelor of Science - Business Management

University of Phoenix, Tempe, AZ
05-2016

Skills

  • Sales
  • Branding
  • Customer Retention
  • Expense Control
  • Loss Prevention
  • Staff Supervision
  • Schedule Management
  • Staff Training and Development
  • Staff Development
  • Customer experiences
  • Team Oversight
  • Change Implementation
  • PC Competent
  • Verbal and written communication
  • Multi-unit Operation Management
  • Performance Evaluations
  • Sound Judgment
  • Community Outreach
  • Multimillion-dollar P&L Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Work-life balanceCareer advancementFlexible work hoursPersonal development programsCompany Culture

Affiliations

  • Freemason

Timeline

General Manager - Michaels Craft Store
10.2021 - Current
General Manager - Office Depot Inc
04.2019 - 10.2021
Department Supervisor - Home Depot
01.2017 - 04.2019
Store Operations Manager - Your Exchange
04.2015 - 07.2016
Concordia - Master of Arts, Human Resources Management
University of Phoenix - Bachelor of Science, Business Management

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Jonathan Marsh