Jonathan Martin
Norwalk
Summary
Versatile and results-driven professional with extensive experience across various roles, notably as Entertainment Director at Rock & Roll Express Company. Excelled in employee training and customer satisfaction, enhancing service quality and operational efficiency. Bilingual with exceptional time management skills, consistently exceeding performance goals and fostering a culture of continuous learning and professional growth.
Overview
16
16
years of professional experience
Work History
Entertainment Director and Production Manager
Rock & Roll Express Company
07.2023 - Current
- Supervised volunteers and sponsors to verify attendance, service quality and adherence to rules and policies.
- Mentored junior staff members, fostering a culture of continuous learning and professional growth.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high levels of satisfaction among attendees.
- Researched and recommended musical, cultural and performing acts to meet entertainment objectives.
Delivery Driver
Pizza Hut
10.2021 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Shift Supervisor
Firelands Vending
05.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant General Manager
Best Western Norwalk
05.2017 - 09.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Night Auditor
Fairfield Inn & Suites by Marriott
04.2016 - 04.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Freight Handler
R & L Carriers
08.2013 - 02.2016
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Packed items to meet shipping requirements.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
Night Shift Supervisor
Sirna & Sons Produce
06.2009 - 05.2013
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Managed communication between associates and management, addressing key issues and needs.
Education
High School Diploma -
New London Hight School
New London, OH05-2009
Skills
- Bilingual
- Employee training
- Customer-oriented
- Time management
- Punctual and reliable
Languages
Spanish
Native or Bilingual
Timeline
Entertainment Director and Production Manager
Rock & Roll Express Company
07.2023 - Current
Shift Supervisor
Firelands Vending
05.2022 - 06.2023
Delivery Driver
Pizza Hut
10.2021 - 12.2023
Assistant General Manager
Best Western Norwalk
05.2017 - 09.2021
Night Auditor
Fairfield Inn & Suites by Marriott
04.2016 - 04.2017
Freight Handler
R & L Carriers
08.2013 - 02.2016
Night Shift Supervisor
Sirna & Sons Produce
06.2009 - 05.2013
High School Diploma -
New London Hight School
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