Jonathan Martinez
New York,NY
Summary
Compassionate, creative, and effective customer service and teacher-leader with valuable experience in a classroom administration, professional development, and project planning. Extensive experience in the education environment as a student-centric instructor, academic facilitator, and instructional coach. Equally effective whether performing independently or as a member of a team. Well versed in the technology of education and fluent in English and Spanish.
Overview
9
9
years of professional experience
Work History
Instructional Assistant
North Kitsap School District
11.2021 - 12.2022
- Worked with small groups and individual students, helping staff accomplish class goals
- Conducted reading groups using lessons designed by classroom teachers
- Supported student achievement with regular progress monitoring
- Engaged students with diverse teaching strategies, hands-on activities and technology-based approaches
- Supported teachers by completing assigned tasks
- Built strong relationships with students, staff and parents
- Maximized instructional time by supporting students
- Improved performance of struggling students using personalized mentoring and tutoring.
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
Remote Customer Service Ambassador
Activus Connect
06.2020 - 08.2021
- Work in the Economic Impact Payment department taking inbound calls to answer any general questions or concerns in regards to the Economic Impact Payment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Paraprofessional
Washington Heights Expeditionary Learning School
08.2016 - 06.2019
- Communicates high expectations for behavior by teaching, practicing, and reinforcing rules and consequences
- Provides assistance with classroom activities
- Establish strong, trusting relationships with the families of students, embracing them as partners in our students' education
- Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.
Front Desk Manager
Unified Dance Studio
01.2014 - 01.2016
- Assisted new customers with an overview of the dance studio
- Was responsible for all inbound calls for new students, payments, and future performances of the team.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
High School Diploma -
Washington Heights Expeditionary Learning School
New York, New York06.2012
Skills
- Record preparation
- Product promotion
- Hospitality and accommodation
- Call management
- Bilingual - Spanish
- Relationship Building
Additional Information
- AWARDS
- Dental Assistant Certification-2019
Timeline
Instructional Assistant
North Kitsap School District
11.2021 - 12.2022
Remote Customer Service Ambassador
Activus Connect
06.2020 - 08.2021
Paraprofessional
Washington Heights Expeditionary Learning School
08.2016 - 06.2019
Front Desk Manager
Unified Dance Studio
01.2014 - 01.2016
High School Diploma -
Washington Heights Expeditionary Learning School
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