Jonathan Martinez
Edmond,OK
Summary
Motivated professional with 16 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent to ensure long term company growth and success.
Overview
15
15
years of professional experience
Work History
Assistant Manager
WinCo Foods
Moore, OK
09.2022 - Current
- Managed store operations in collaboration with the Store Manager
- Oversee the performance of 180 employees, ensuring compliance with company policies and guidelines
- Implemented and managed weekly schedules for all store staff
- Streamlined recruitment and onboarding of new team members
- Drove expansion of customer count, sales, and profits
- Ensured cost control measures, met labor targets, maintained projected project margins while exceeding sales goals.
- Ensured a pleasant and secure shopping experience for customers while maintaining a safe work environment for employees.
- Implemented effective strategies for monitoring and managing stock to meet customer demands.
- Ensures full compliance with all regulations set by Winco Foods Company Policies, State & Federal Laws, and the store's collective bargaining agreement.
- Managed and supervised 8 perimeter departments, overseeing adherence to food safety guidelines.
- Ensured execution of highest level customer service
Store Manager
WinCo Foods
Pomona, CA
03.2022 - 09.2022
- Responsible for managing weekly sales projections, merchandising reports, and department sales in a 24-hour operating grocery store.
- Formulated tactical plans to optimize customer satisfaction, elevate sales figures, and enhance overall profitability.
- Successfully controlled costs by implementing inventory control practices
- Utilized collaborative skills to negotiate favorable contracts and pricing with suppliers, leading to cost savings and higher gross profit on items sold
- Led a team of 180 employees to optimize their skills through training programs, conducted regular performance evaluations, while promoting an inclusive work atmosphere that fueled sales growth and enhanced long term employee engagement.
- Enforced and maintained a culture of ethical conduct, safety, and compliance
- Implemented strategies that resulted in a 40% reduction in employee and customer accidents, as well as lowered injuries and workers' comp claims compared to our district.
- Conducted biweekly team meetings facilitating communication on weekly sales, shrinkage, and profits; actively offered suggestions to enhance results in identified areas of improvement.
- Managed the efficient execution of team tasks and duties, driving toward the attainment and surpassing of operation objectives.
- Ensured compliance with Food Safety and Health Department standards.
- Resolved customer complaints in a timely manner.
Assistant Manager
WinCo Foods
Pomona, CA
09.2021 - 03.2022
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Store Manager
WINCO FOODS OKLAHOMA DISTRICT
Tulsa, OK
01.2018 - 09.2021
- Assisted in opening two new Winco Foods locations in Oklahoma City and Tulsa, Oklahoma, expanding our company's presence in the market.
- Oversaw the seamless coordination of mass hiring initiatives at two newly opened sites, recruiting over 200 employees per location.
- Oversaw timely construction of fixtures and shelving, guaranteeing a fully stocked store for its grand opening.
- Successfully educated and equipped overnight freight crews at both locations with the necessary knowledge and skills to fulfill their responsibilities and meet operational requirements on a daily basis.
- Recruited and certified (8) Floor Supervisors and (7) Department Managers, ensuring compliance with all managerial requirements.
- Successfully handled the day-to-day tasks and financial obligations of both locations.
Assistant Store Manager
WINCO FOODS SOUTHERN CALIFORNIA DISTRICT
Indio, CA
03.2014 - 12.2018
- Managed store operations in collaboration with the Store Manager
- Oversee the performance of 180 employees, ensuring compliance with company policies and guidelines
- Implemented and managed weekly schedules for all store staff
- Streamlined recruitment and onboarding of new team members
- Drove expansion of customer count, sales, and profits
- Ensured cost control measures, met labor targets, maintained projected project margins while exceeding sales goals.
- Ensured a pleasant and secure shopping experience for customers while maintaining a safe work environment for employees.
- Implemented effective strategies for monitoring and managing stock to meet customer demands.
- Ensures full compliance with all regulations set by Winco Foods Company Policies, State & Federal Laws, and the store's collective bargaining agreement.
- Managed and supervised 8 perimeter departments, overseeing adherence to food safety guidelines.
- Ensured execution of highest level customer service
Manager Apprentice
WinCo Foods
Victorville, CA
02.2013 - 03.2014
- Works with Store Management to learn duties and responsibilities of managing the store.
- Assists in managing the Grocery department, ensuring compliance with WinCo Foods’ Company Policies, Stateand Federal Laws and the store’s Collective Bargaining Agreement.
- Supervises, motivates, trains and assists in the hiring of Grocery Department personnel. Monitors employeeperformance, recommends personnel action such as hiring, termination, layoff and disciplinary action. Assists with scheduling personnel according to coverage needs and service level, maintaining a safe and secure work environment, etc.
- Maintains and encourages an atmosphere of fast, friendly, courteous customer service, etc.
- Shows enthusiasm and a positive attitude toward fellow employees and customers. Leads by example.
- Works with Store Management to monitor the hour to hour store appearance and conditions to ensure highstandards of cleanliness, efficiency and productivity are met. Demonstrates understanding of store priorities andanticipates changes.
- Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according tocompany policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
- Maintains a safe/secure work environment and ensures compliance with security policies.
- Ensures proper merchandising of product by understanding schematics, merchandising of advertised and specialitems, proper signing procedures and meeting customer demand.
- Coordinates with Store Management to evaluate and implement store merchandising plans.
- Monitors employee effectiveness and productivity to ensure efficient labor utilization in the grocery department.
- Performs store personnel functions as necessary including operating checkstand equipment such as scales,scanners, and cash registers.
Lead Clerk
WinCo Foods
Hemet, CA
09.2009 - 02.2013
- Assisted management with store operations, performing clerk duties and providing leadership for designated departments (grocery or freight).
- Provided professional customer service by addressing inquiries and concerns promptly.
Ensured all customers received fast and friendly assistance.
Handled customer questions and complaints in a courteous manner. - Performed various tasks including grocery clerk duties, cashier responsibilities, and freight stocking. Assisted other employees with their assigned tasks as needed, such as notifying them of breaks and lunches.
- Ensures a consistently affable and attentive demeanor towards both internal and external customers, alongside the performance of additional relevant tasks.
Education
High School -
Valley View High School
Ontario, CASkills
- Team motivation
- Employee engagement
- Operations Management
- Cost Reduction
- Sales monitoring
- Sales Reporting
- Financial Management
- Staff Management
- Sales Growth
- Policy administration
- Budgeting and finance
- Sales Strategies
- Business Administration
- Staff Training and Development
- Recruiting and interviewing
Personal Information
Relocation: Southern California, Texas, Oklahoma, Arizona.
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Assistant Manager
WinCo Foods
09.2022 - Current
Store Manager
WinCo Foods
03.2022 - 09.2022
Assistant Manager
WinCo Foods
09.2021 - 03.2022
Assistant Store Manager
WINCO FOODS OKLAHOMA DISTRICT
01.2018 - 09.2021
Assistant Store Manager
WINCO FOODS SOUTHERN CALIFORNIA DISTRICT
03.2014 - 12.2018
Manager Apprentice
WinCo Foods
02.2013 - 03.2014
Lead Clerk
WinCo Foods
09.2009 - 02.2013
High School -
Valley View High School