Jonathan Martins
Somerville,MA
Summary
What can I offer? I am Passionate, dedicated, and team-oriented professional with a strong background in Logistics, Supply chain coordination, and Property operations. Skilled in leading teams, managing client relationships, and driving process improvements across high-pressure environments. Known for a proactive mindset, strong problem-solving abilities, and a commitment to service excellence.Seeking to grow within a dynamic organization where I can contribute meaningfully, continue learning, and help deliver impactful, operational, and customer-focused results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Auditor
AC Boston North
Medford , MA
09.2022 - Current
- Directed all overnight hotel operations, ensuring a secure, guest-ready environment and smooth transition between shifts
- Supervised front desk staff, maintained service standards, and handled escalated guest concerns independently
- Performed nightly financial audits, reconciled sales, and finalized daily revenue reports to close out hotel accounting
- Enforced safety protocols and managed emergency procedures to protect guests, staff, and property assets
Global Logistics Specialist / Project Leader
Mapcargo Global Logistics
Boston, MA
05.2016 - Current
- Led end-to-end global supply chain operations, aligning logistics strategies with client needs, sales goals, and market demands
- Oversaw key account management, integrating sales support with operational execution to ensure client satisfaction and retention
- Directed cross-border shipment planning, customs coordination, and vendor management to ensure smooth international logistics flow
- Collaborated with sales and account teams to develop logistics solutions that supported revenue growth and long-term business development
- Analyzed supply chain performance and implemented process improvements to enhance service reliability, cost efficiency, and scalability
Food Runner/ Busser
Summer Shack
Cambridge, MA
05.2015 - 05.2016
- Developed a solid understanding of restaurant operations, supporting both front-of-house and back-of-house functions
- Effectively multitasked in a high-volume, fast-paced environment to maintain smooth service flow
- Collaborated closely with servers, kitchen staff, and management to ensure timely and accurate delivery of orders
- Greeted guests warmly and maintained a positive, professional attitude to enhance the dining experience
- Verified order accuracy by cross-checking meals against customer tickets, contributing to customer satisfaction
Education
High School Diploma -
Everett High Scholl
Everett, MA05.2016
Skills
- Team Leadership & Staff Training
- Operations & Workflow Management
- Supply Chain & Logistics Coordination
- Financial Reporting & Nightly Reconciliation
- Customer Service & Conflict Resolution
- Vendor & Client Relationship Management
- Project Planning & Execution
- Inventory & Resource Management
- Property Oversight & Security Protocols
- Cross-Functional Communication
- Process Improvement & Efficiency Optimization
- Time Management & Independent Decision-Making
Certification
- IATA HAZMAT Certification – International Air Transport Association
- Manager On Duty (MOD) Certification – [COLWEN HOTELS]
Timeline
Night Auditor
AC Boston North
09.2022 - Current
Global Logistics Specialist / Project Leader
Mapcargo Global Logistics
05.2016 - Current
Food Runner/ Busser
Summer Shack
05.2015 - 05.2016
High School Diploma -
Everett High Scholl
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