Jonathan Martizna

• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Responsible for completing each job on time, on budget, and with the highest level of quality possible. Order materials and schedule production for the trades on each job. Communicate all job activity to the appropriate sales rep, quality control team member, and customers.

● Review the Job Files in CRM that sales reps create to ensure accuracy and completeness.

● Flag all discrepancies and mistakes and communicate them in writing to the sales manager.

● Create a Materials Order Form using the standard template

● Request material quotes from suppliers and negotiate the best pricing.

● Send spec sheets to supplier with delivery expectations.

● Communicate with the homeowner about the expected delivery of materials. Attach a standard one-page document that provides instruction about production day (e.g., clear the driveway, designate a single entrance).

● Communicate all job activities (material drop, dumpster delivery, build schedule) to the appropriate sales rep and Site Supervisor. This includes copying him/her on all pertinent emails to customers, work crews, suppliers, and calling to inform him/her of other pertinent information.

● Check in with the rep of Site Supervisor/rep on production day to verify that materials are delivered. Be available to answer calls or occasionally go to the job site to manage any challenges that arise.

●If supplements are needed, contact supplement team to notify the insurance company.

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Developed strong relationships with key clients, contributing to significant growth in business revenue.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
• Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
• Built rapport with account holders by reaching out with product recommendations and account updates.
• Supervised team of branch employees and made recommendations regarding performance evaluations.

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

• Streamlined operations by implementing efficient workflow processes and procedures.
• Enhanced employee productivity through regular training sessions and performance evaluations.
• Optimized inventory management by closely monitoring stock levels and placing timely orders.
• Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

• Improved customer satisfaction by ensuring proper installation and maintenance of windows in residential homes.
• Increased project efficiency by accurately measuring window spaces and following installation guidelines.
• Enhanced team productivity through effective collaboration and communication during window installations.
• Streamlined installation process, resulting in faster completion times for clients.

• Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
• Trained new Install Coordinators on company procedures, contributing to a more cohesive team environment.
• Managed installation logistics for large-scale projects, leading to successful completion within budget constraints.
• Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
• Established strong communication channels between the installation team and other departments, fostering better collaboration.
• Developed a system for tracking project progress, allowing for quick status updates and immediate action when needed.
• Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.

• Improved warehouse efficiency by implementing new inventory management systems and processes.
• Enhanced employee productivity through effective training programs and performance evaluations.
• Reduced order processing times by streamlining the picking, packing, and shipping processes.
• Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.