Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Martizna

Coon Rapids,MN

Summary

Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices. As well as a strong background in customer engagement and digital communication. Known for achieving high customer satisfaction rates and driving sales growth through effective interactions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Chat Agent

Grainger
11.2019 - Current
  • Implemented creative problem-solving skills in addressing complex customer inquiries, resulting in high-resolution rates and increased client satisfaction.
  • Maintained extensive product knowledge through continuous learning, enabling quick and accurate responses to customer inquiries.
  • Boosted customer satisfaction by effectively addressing and resolving their concerns during chat interactions.
  • Assisted in training new hires on best practices for chat-based sales techniques, ensuring continued success within the department.

Technical and Sales Support Representative

MarketSource
10.2017 - 03.2018
  • Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Increased technology sales by identifying customer needs and providing tailored solutions.

Staff Leader

Carmike Cinemas
10.2015 - 10.2017
  • Streamlined communication within the staff through regular meetings and clear expectations, resulting in better project outcomes.
  • Implemented new software tools to track staff performance metrics, leading to data-driven decision making and increased efficiency.
  • Fostered a culture of continuous improvement by encouraging staff to take ownership of their work and identify areas for enhancement within the team''s processes or procedures.
  • Developed strong relationships with team members, fostering a positive work environment and promoting collaboration.

Education

General Studies

Anoka-Ramsey Community College
Minneapolis, MN

Skills

  • IT troubleshooting
  • Software implementation
  • CRM proficiency
  • CRM software
  • Problem-solving abilities
  • Reliability
  • Customer satisfaction

Certification

  • CompTIA A+ Training - February 2025 - Current
  • Genesys Works IT and Professional Speaking Training - June 2015 - August 2015

Timeline

Sales Chat Agent

Grainger
11.2019 - Current

Technical and Sales Support Representative

MarketSource
10.2017 - 03.2018

Staff Leader

Carmike Cinemas
10.2015 - 10.2017

General Studies

Anoka-Ramsey Community College

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