Jonathan Masso

CEO

All Hose, Inc

Las Vegas , Nevada

02.1996 - Current

Built productive relationships with industry partners and competitors to support strategic business objectives.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Developed key operational initiatives to drive and maintain substantial business growth.
Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Maintained effective staff and resource utilization rates to balance financial and operational obligations.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Prepared organization for forecasted demand levels through effective operational planning.
Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
Drove implementation of new market expansion to propel business forward and adapt to market changes.
Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
Determined vision and strategic direction for [Type] area and coordinated resources to achieve targets within optimal timeframes.
Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
Improved business profits by [Number]% through strategic updates to processes, procedures and team makeup.
Increased company revenue by $[Amount] in [Timeframe] through aggressive new market strategies.
Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
Developed and implemented strategic updates to [Type] operations to solve issues affecting efficiency, profitability and production.
Led strategic and business initiatives to successfully grow revenue in areas such as [Type] and [Type].
Led operational oversight and budgetary supervision for [Number] [Type] locations.
Spearheaded product line diversification to achieve [Number]% increase in revenue and penetrate wider markets.
Met dynamic needs by keeping internal systems scalable and highly responsive.
Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements.
Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Supervised guests at front counter, answering questions regarding products.
Rotated merchandise and displays to feature new products and promotions.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Developed new store location from ground up by hiring and training efficient team.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Devised processes to boost long-term business success and increase profit levels.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in [Area of Expertise], [Area of Expertise] and [Area of Expertise].
Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Promoted business strategy by implementing improvements based on guest feedback.
Addressed and resolved strategy issues to support sales management and guide business direction.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
Leveraged social media and brand marketing to achieve or surpass sales quota of $[Amount] each [Timeframe].
Drove sales and planned promotional and local store marketing activities.
Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Opened and closed store [Number] days per week.
Drove and maintained solid operational processes, inventory management and inventory rationalization
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Oversaw, trained and encouraged [Number] [Job title]s, promoting culture of efficiency and performance.
Supported store opening by setting up office space, equipment and POS systems.
Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
Prepared annual budget, scheduled expenditures, and analyzed variances.
Proposed innovative ideas to increase market share.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
Drafted invoices for completed work.
Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
Supervised [Number] employees on [Type] shift, overseeing efficiency of [Task] and [Task].
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Eased team transitions and new employee orientation through effective training and development.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Interacted well with [Job title]s and customers to build connections and nurture relationships.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Supervised daily operations of multi-million dollar [Type] operation.
Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Worked directly with management, [Job title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Monitored over [Number] employees' day-to-day activities and made plans to rectify issues resulting in [Result].
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Built loyal account base and long-term business relationships with [Type] accounts.
Reported issues to higher management with great detail, resulting in [Result].
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Directed strategic workforce planning, performance management, and benefits administration.
Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Cultivated and strengthened lasting client relationships using [Skill] and [Skill].
Reduced operational risks while organizing data to forecast performance trends.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
Created and implemented aggressive action plan to address pressing cost control needs.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Collaborated with assistant managers to open and close [Type] office, handle large transactions and manage inventory.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Tracked and analyzed profitability and key metrics of [Type] establishment to improve overall profitability and bring in new clientele.
Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
Served instrumental role in organizational transformation and implementation and participated in [Number] successful large-scale corporate restructurings.
Led business planning, developed market strategy and established direct procurement of products from [Type] vendors.
Teamed with [Type] department to create organization's mission and vision statements.
Increased profits by assessing effectiveness of [Type] and [Type] projects.
Studied latest trends to add new merchandise to product lineup, improving sales revenues $[Amount].
Mitigated business risks by working closely with [Job title] and [Action].
Implemented long-term growth initiatives by developing [Type] and [Type] strategies.
Implemented [Type] program and used [Skill] to promote memorable, consistent and positive guest experiences.
Raised property accuracy and accountability by creating new automated tracking method.
Strategically managed resources, milestones and budgets, saving $[Amount] in expenses per [Timeframe].
Generated and developed leads, using [Type] technique, networking and [Type] system to acquire new clients.
Developed and launched loss-prevention program, reducing theft [Number]%.
Implemented business strategies by executing [Technique] and [Technique], increasing revenue and effectively targeting new markets.
Informed [Job title] of [Type] and [Type] incidents for assistance and remediation.
Streamlined [Type] operations and budgeted effectively to decrease spending [Number]%.
Organized [Type] productions and oversaw corporate meetings, fundraising events, performances and festivals.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Evaluated report data to proactively adjust and enhance operations.
Directed staff and managed annual capital budget.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Prepared and recommended long-range plans for development of department personnel.
Propelled continuous improvements and strategically capitalized on current market trends.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Developed effective business plans to align strategic decisions with long-term objectives.
Designed modern employee recognition program which boosted productivity and improved morale.
Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Launched new, robust business management software system, resulting in improved operational insight and planning.
Directed successful operational turnaround, eliminating over $[Amount] in debt within [Timeframe].
Trained, coached and mentored staff to support smooth adoption of new [Type] program.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Improved productivity while reducing staffing and operational costs by [Number]%.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Partnered with vendors and suppliers to effectively manage and budget.
Reviewed shift reports to understand current numbers and trends.
Identified and resolved unauthorized, unsafe or ineffective practices.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Investigated and resolved departmental non-conformances.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Helped build and review master service agreements for work eligibility.
Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
Spearheaded department training for appraisals of new components.
Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
Reviewed performance results to target and take corrective measures with authorization and escalation.
Informed [Job Title] of unusual matters of significance and launched corrective action plan.
Prepared reports in [Software] and made recommendations for items requiring corporate approval.
Enacted contingency plans, escalated and directed system problems and issues, and participated in post-mortem analysis to provide input for process improvements.
Maintained qualified staff and communicated areas of accountability and expected performance.
Collaborated with [Job title] and department heads to establish [Timeframe] goals and work plans.
Participated in [Timeframe] planning process to achieve corporate objectives.
Administered operating budget, approved expenditures and implemented budgetary adjustments.
Enforced safety and health policies and implemented procedures to correct hazardous conditions
Projected favorable image of company to promote objectives and enhance public recognition.
Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
Employed best practices and management controls to provide superior service to internal and external customers.
Identified plans and resources required to meet project goals and objectives.
Managed projects from procurement to commission.
Developed and initiated projects, managed costs, and monitored performance.
Achieved project deadlines by coordinating with contractors to manage performance.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Modified and directed project plans to meet organizational needs.
Oversaw high profile projects for by planning, designing, and scheduling phases.
Fostered relationships with vendors to promote positive working relationships.
Provided management for internal personnel, contractors and vendors.
Drove team success through shared vision and recognition of quality performance.
Identified, reviewed and applied policies and procedures.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Reined in project costs while meeting key milestones.
Headed project teams specializing in design and launch activities.
Eliminated discrepancies in progress by reviewing performance, spend and timeline.
Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
Boosted revenues by coordinating and executing projects and growing inventory diversity.
Maintained open communication by presenting regular updates on project status to customers.
Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
Managed construction schedules to achieve adequate project labor coverage.
Read plans and blueprints and communicated to workers.
Put together estimates, specifications and other project documents.
Verified completed projects met approved time, quality and cost estimates.
Communicated daily with vendors to keep project fully operational.
Held construction progress and regular status meetings with project team.
Reviewed project scope, required materials and labor pricing to develop competitive bids.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Consulted with clients to define objectives and develop scopes.
Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
Kept project on schedule and within budget while serving as project leader.
Developed and executed pre-construction milestones on project schedule.
Obtained building and specialty permits from local jurisdictional agencies.
Increased customer satisfaction ratings by resolving all issues professionally.
Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
Thoroughly reviewed material proposals and negotiated contracts.
Identified special circumstances and constraints in order to develop effective alternatives or solutions.
Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
Supervised day-to-day activities of [Number]-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
Interviewed, hired and trained new workers.
Resolved installation inefficiencies to reduce project lags and promote on-time deliverables.
Improved cost control through effective allocation of subcontractors and site resources.
Reduced costs by driving competitive subcontractor bids and effective contract execution.
Achieved optimization by analyzing material and labor costs.
Remained up-to-date on best housing and building practices and negotiated pricing and schedules.
Formulated quality assurance and safety standards to comply with construction plans.
Increased revenue by handling all operations and contractors effectively.
Regulated and managed construction plans, materials, budgeting and staff to complete $[Number] project.
Achieved maximum cost effectiveness by providing value engineering for construction means and methods.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Attended [Number] on-site meetings with subcontractors and clients per month.
Led quality assurance operations to increase efficiency and reduce project gaps.
Read and interpreted blueprints in [Software] before planning or delegating days work to team of [Number] employees.
Produced [Timeframe] project update reports for senior business leadership.
Created schedules and roadmaps for projects with budgets ranging from $[Amount] to $[Amount].
Coordinated plans and specifications and mitigated risks through [Task] and [Task].
Budgeted for various types of reconstruction plans such as hospitals, airports, historical building and streets.
Facilitated new store construction by developing and maintaining internal and external relationships.
Developed internal and external relationships to facilitate new store construction.
Managed and led multi-disciplinary design team throughout development and contract document phases for $[Amount] project.
Maintained zero site accidents and lost work days for [Number] years.
Monitored, coached and supervised team of [Number] employees in [Year].
Kept up with continuous improvement plans by collaborating with state and county leadership and engineers to determine and stick to best practices.
Initiated [Type] procedures for proper, safe and cost-effective handling of all materials and equipment.
Adhered to $[Amount] budget to achieve timely and cost-effective project deliverables.
Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
Adhered to industry practices, company standards and safety protocols in work.
Completed assignments ahead of deadline.
Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
Worked with team of [Number] professionals focused on meeting [Type] project needs.
Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
Restocked inventory, completed cycle counts and assisted with full audits.
Improved [Type] metric as key member of large-scale project team tasked with revamping [Type] operations.
Updated daily logs with [Type] and [Type] information.
Built successful project plans covering objectives, resources and staffing to meet schedules.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Reported regularly to managers on project budget, progress and technical problems.
Adhered to budget requirements with excellent planning and consistent expense monitoring.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Recruited and oversaw personnel to achieve performance and quality targets.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Sourced, vetted and managed vendors needed to accomplish project goals.

Summary

Overview

Work History

General Manager of Operations

CEO

Field Mobile Sales and Service Technician

Education

No Degree - Automotive Technology: Master Technician, AAS

High School Diploma -

Skills

Certification

Timeline

General Manager of Operations

Field Mobile Sales and Service Technician

CEO

No Degree - Automotive Technology: Master Technician, AAS

High School Diploma -

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