Jonathan Matos

Led executive-level ministry operations for a multisite church with 5 campuses and over 4,000 weekly attendees, serving as a key architect of strategy, culture, and spiritual formation. Oversaw the Central Ministry Team—including Discipleship, Next Gen, and Worship—while providing leadership development and coaching to campus pastors and ministry directors. Spearheaded the launch of a new campus, including site selection, staffing, and community engagement.

• Strategic Oversight & Leadership
  Directed the execution of ministry strategies across six campuses, collaborating with senior leaders to unify vision, optimize systems, and align pastoral leadership under a shared discipleship philosophy.
• Team Building & Talent Management
  Restructured ministry teams post-COVID, navigating staff turnover with clarity and care. Recruited and rehired key personnel, rebuilt morale, and established a resilient leadership pipeline that empowered emerging leaders and campus teams.
• Organizational Turnaround & Culture Shaping
  Guided Forest Hill through a season of senior leadership transitions, cultural realignment, and strategic renewal—establishing shared language, mission clarity, and a refreshed campus model that positioned the church for future multiplication.
• Discipleship & Formation Strategy
  Designed and implemented the “5 Marks of a Disciple,” a holistic framework for spiritual formation that shaped teaching content, small group design, leadership development, and congregational engagement across all campuses.
• Financial Stewardship & Budgeting
  Oversaw a multimillion-dollar organizational budget using zero-based budgeting principles—prioritizing mission-critical initiatives, optimizing operational efficiency, and strengthening long-term financial sustainability.
• Partnership Development & Grant Management
  Led external partnerships and cultivated leadership residencies through grant funding (e.g., Lilly Endowment), integrating theological education, mentoring, and real-world ministry training.

• Provided trauma-informed, person-centered counseling services to a diverse, underserved population in a bilingual (Spanish/English) nonprofit setting.
• Integrated evidence-based clinical practices with spiritual care, supporting the emotional, mental, and spiritual health of clients.
• Collaborated with medical providers, case managers, and local agencies to deliver holistic, wraparound support.
• Advocated for culturally responsive mental health care and addressed systemic barriers to wellness within the East Charlotte community.
• Contributed to the development of care models that emphasized healing, dignity, and whole-person transformation.

Founding pastor of a vibrant, multicultural church plant that grew from 6 families to a thriving campus serving 300 weekly attendees and 700+ households. Oversaw preaching, pastoral care, and operational leadership while integrating outreach, strategic partnerships, and multi-campus alignment.

• Pioneered and led the launch of a new campus in one of Charlotte’s most diverse neighborhoods, building a high-trust, community-focused environment from the ground up
• Preached and taught weekly, developing sermon series and formation pathways in alignment with churchwide theological vision
• Directed cross-functional campus teams in family ministry, worship, discipleship, hospitality, production, and outreach
• Developed and scaled a holistic English as a Second Language (ESL) outreach program, serving over 250 households annually and integrating language learning, spiritual formation, and cultural acculturation to equip individuals to thrive in their communities and workplaces.
• Cultivated local partnerships with UrbanPromise Charlotte and Charlotte Eagles, aligning with shared values to expand impact in youth mentorship, sports ministry, and after-school programming
• Shaped multi-campus strategic vision as a key member of Forest Hill’s Executive Team, contributing to churchwide initiatives in spiritual formation, cultural intelligence, and leadership development
• Championed diversity and inclusion, positioning the South Blvd campus as a bridge-building community of faith serving immigrants, refugees, and under-resourced populations

• Launched and led a disciple-making movement through small groups, aligned with the church’s mission to develop fully devoted followers of Christ.
• Trained and mentored over 40 Life Group leaders, equipping them to foster authentic community, biblical formation, and spiritual multiplication.
• Developed systems and support structures that increased group engagement, retention, and leadership sustainability.
• Partnered with pastoral and ministry staff to ensure alignment between group life, weekend teaching, and overall discipleship strategy.
• Championed a culture of intentional spiritual growth through relational connection and accountable community.

• Managed a high-profile financial center in Uptown Charlotte, overseeing daily operations, staff performance, and client relations.
• Expanded market share through strategic partnerships with Commercial, Private, Mortgage, and Investment Banking divisions.
• Delivered comprehensive financial solutions to residential and business clients, focusing on long-term relationship building.
• Led financial education and empowerment seminars, positioning the branch as a trusted resource for financial literacy.
• Actively engaged in community service initiatives, addressing diverse socioeconomic needs across the Charlotte region.

• Led a high-performing branch serving both consumer and small business clients with comprehensive financial solutions.
• Delivered tailored services across deposit products, lending, merchant services, and financial planning to meet diverse client needs.
• Built strong, trust-based relationships with customers and internal partners, driving sustained client satisfaction and retention.
• Developed customized banking strategies that supported short- and long-term financial goals for individuals and small businesses.
• Collaborated cross-functionally with internal departments to ensure seamless delivery of services and outstanding client experience.
• Maintained a results-oriented, service-driven culture focused on excellence, innovation, and continuous improvement.

• Led a team of 11 associates and collaborated with 3 internal business partners to drive branch performance and client engagement.
• Achieved year-over-year growth in service, sales, and operations, with the branch surpassing all performance benchmarks in 2011.
• Mentored and developed bankers who achieved top-tier results for the first time, reflecting a culture of excellence and accountability.
• Cultivated a collaborative and high-performing team environment focused on continuous improvement and customer satisfaction.
• Championed strategic planning and team coaching to drive success across key metrics in a competitive market environment.

• Led a team of 11 associates and partnered with 4 internal stakeholders to deliver strong sales, service, and operational outcomes.
• Achieved national performance rank #1 out of 135 branches in 2010, driven by exceptional P&L management and year-over-year revenue growth.
• Mentored 6 team members who were successfully promoted into leadership roles, reinforcing a culture of professional development.
• Played a key role in district-wide hiring and training, contributing to the selection and onboarding of top-tier banking talent.
• Served as lead mentor for all market management trainees, providing coaching that supported leadership pipeline growth.
• Recognized with the Top Manager Trip to Atlantis Bahamas for outstanding team performance and leadership excellence.
• Fostered a high-achieving branch culture rooted in excellence, collaboration, and continuous improvement.