Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jonathan Matthews

Webster,TX
Jonathan Matthews

Summary

Dedicated and results-oriented supervisor with a proven track record in overseeing operations to drive exceptional customer service and achieve sales targets. Adept at leading and motivating teams, optimizing workflow, and ensuring seamless daily operations. Possesses comprehensive knowledge of retail and service industry best practices, inventory management, and visual merchandising. Strong communication skills, coupled with a customer-centric approach, to foster positive relationships with both customers and staff. Seeking to leverage my experience and leadership abilities to effectively manage a dynamic team and contribute to the continued success of any facility.

Overview

8
years of professional experience

Work History

Converse
Texas City, TX

Supervisor
12.2020 - Current

Job overview

  • Monitored and provided feedback on employee productivity, offering coaching and constructive feedback.
  • Ensured adherence to company policies, objectives, and communication goals.
  • Coordinated employee schedules, considering shift changes and availability.
  • Conducted ongoing training to address staff needs.
  • Reviewed completed work for consistency, quality, and conformance.
  • Established and enforced clear goals to promote collaborative teamwork.
  • Addressed customer inquiries about products, prices, and availability.
  • Maintained operating schedules for effective coverage and goal achievement.
  • Identified and resolved performance and personnel issues, minimizing impact on operations.
  • Conducted interviews, recommended hires, and evaluated staff performance.
  • Addressed employee concerns, collaborating with HR to resolve issues.
  • Fostered positive working relationships with staff and management.
  • Promptly identified customer needs and provided efficient service.
  • Demonstrated strong telephone etiquette and effectively handled challenging calls.
  • Assessed company operations for safety compliance and identified areas for improvement.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored operations, reviewed records, and analyzed metrics to assess company performance.
  • Utilized document management system for organized and accessible data.
  • Analyzed key performance indicators to identify effective strategies.
  • Audited stock to ensure compliance with policies and procedures.

Masa Sushi
Friendswood, TX

Waiter
03.2019 - 03.2020

Job overview

  • Delivered food from kitchen, addressing additional requests to enhance guest satisfaction.
  • Communicated with kitchen staff to stay informed about item availability and customer wait times.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods to assist guests in selecting their meals.
  • Ensured food safety and maintained cleanliness to uphold proper sanitation standards.
  • Calculated charges, presented table checks, and collected payments from customers.
  • Assisted customers in selecting menu items by providing recommendations and answering inquiries about food preparation.
  • Made additional suggestions to increase restaurant sales.
  • Promptly addressed concerns to improve the customer experience and escalated issues to management when necessary.
  • Stocked server areas with supplies before, during, and after shifts.
  • Presented menus to patrons, answered questions, and offered recommendations.
  • Prepared dining areas and food stations for upcoming shifts or large parties.
  • Relayed orders to the bar and kitchen using the point-of-sale register system.
  • Stayed updated on daily specials, menu changes, and service specifications.
  • Handled ticket collection and followed appropriate cash-handling procedures.
  • Prepared salads, appetizers, and garnishes to support kitchen staff.
  • Checked identification to ensure compliance with minimum age requirements for alcoholic beverages.
  • Recorded meal options, identifying dietary needs or special requests for accurate order transmission.
  • Cleared tables and prepared areas for the next customers.
  • Served food and beverages, ensuring accurate and complete orders.
  • Maintained a polite and professional demeanor to encourage customer inquiries and orders.
  • Explained menu items, including ingredients and cooking methods, upon request.
  • Took reservations and processed to-go orders for efficiency.
  • Managed condiments and napkin containers during slower periods.
  • Attended to customer needs and tasks efficiently, prioritizing during peak hours.
  • Presented wine selections and poured for customers with appropriate glasses.
  • Garnished dishes and beverages to enhance visual appeal.
  • Conducted timely table check-ins to ensure customer satisfaction and address food and beverage needs.

Converse
Texas City, TX

Sales Associate
07.2015 - 12.2020

Job overview

  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Increased purchase amounts by cross-selling with similar products.
  • Adhered to company initiatives and achieved established goals.

Education

Texas State University
San Marcos, TX

Some College (No Degree) from Biology

San Jacinto College
Houston, TX

Some College (No Degree) from Life Sciences

Skills

  • Processes and Procedures
  • Content Management Expertise
  • Program Evaluation
  • Experience in Leadership
  • Quantitative Skills
  • First Aid/CPR
  • Training & Development
  • Basic Math
  • Good Work Ethic
  • Active Listening
  • Team Building
  • Microsoft Office
  • Relationship Building
  • Problem Resolution
  • People Skills
  • Data Management
  • Friendly, Positive Attitude
  • Flexible Schedule
  • Customer Service
  • Reliable & Trustworthy
  • Computer Skills
  • Critical Thinking
  • Conflict Resolution

Timeline

Supervisor

Converse
12.2020 - Current

Waiter

Masa Sushi
03.2019 - 03.2020

Sales Associate

Converse
07.2015 - 12.2020

Texas State University

Some College (No Degree) from Biology

San Jacinto College

Some College (No Degree) from Life Sciences

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Jonathan Matthews