JONATHAN MAYE
Tampa,Florida
Summary
Dedicated and results-driven professional with a proven track record as a Sales Consultant Manager and Flex Customer Service Representative in diverse and demanding environments. Known for surpassing sales targets, implementing effective strategies, and fostering high-performance teams. Demonstrated ability to provide exceptional customer service, resolve issues proactively, and streamline operational processes. Adept at collaborating with cross-functional teams, leveraging strong communication skills to build lasting client relationships. Seeking a position in Tech Sales to apply a dynamic blend of sales acumen, managerial expertise, and customer-centric focus to drive revenue growth and exceed organizational objectives.
Overview
19
19
years of professional experience
Work History
Security Officer
RTS Staffing Security Company
08.2023 - Current
- Execute comprehensive security measures to safeguard clients' assets, property, and personnel within assigned areas
- Conduct regular patrols and surveillance to monitor and prevent unauthorized access, theft, and other security risks
- Enforce security policies and procedures, ensuring strict compliance to maintain secure environments
- Respond promptly to alarms, emergencies, and incidents, taking appropriate actions to mitigate risks and protect personnel and property
- Collaborate with local law enforcement and emergency services when necessary, fostering positive relationships to enhance overall security efforts
- Perform thorough security checks on individuals, vehicles, and packages to prevent prohibited items.
Flex Customer Service Representative
Hertz, Thrifty, Dollar Car Rental & Sales
05.2023 - Current
- Provided exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring a positive rental experience
- Handled a diverse range of customer interactions, including reservations, vehicle pickups, and returns, both in person and over the phone
- Effectively managed customer concerns and complaints, demonstrating strong problem-solving skills and a commitment to customer satisfaction
- Collaborated with team members to streamline processes, contributing to a more efficient and customer-friendly rental experience
- Demonstrated expertise in navigating reservation systems, processing transactions, and managing rental contracts
- Maintained a high level of product knowledge to assist customers in selecting appropriate vehicles and additional services.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Assists customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Track customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Sales Consultant Manager
Respected Roots
02.2020 - 08.2022
- Directed and led dynamic sales teams, fostering high-performance cultures to consistently meet and exceed sales targets
- Implemented effective sales strategies, increasing revenue
- Conducted regular sales training sessions to enhance team members' product knowledge, sales techniques, and customer service skills
- Established and maintained strong relationships with key clients, negotiating and closing high-value deals to drive business growth
- Developed and executed comprehensive sales plans, adapting strategies to market trends and competitor activities
- Conducted performance evaluations, provided constructive feedback, and implemented improvement plans to maximize team productivity
- Collaborated with marketing teams to create impactful promotional materials and campaigns, contributing to increased brand visibility and customer engagement.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Coordinated trade show appearances to showcase products/services effectively while networking with industry professionals.
- Led sales consultants, providing coaching and performance feedback for continuous improvement.
- Conducted regular team meetings to discuss goals, objectives, and best practices for maximizing sales success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Emergency Room Tech II
Florida Hospital
01.2005 - 01.2020
- Played a vital role in the emergency room team by providing immediate and efficient care to patients in high-stress situations
- Performed initial patient assessments, obtaining vital signs, medical history, and other relevant information to assist medical staff during triage.
- Administered basic life support (BLS) measures and assisted in advanced life support (ALS) situations, contributing to effective patient stabilization
- Managed and maintained emergency equipment and supplies, ensuring readiness for rapid response to critical situations
- Collaborated closely with nursing staff, physicians, and other healthcare professionals to deliver comprehensive and coordinated patient care.
- Maintained strict infection control measures
- Maintained accurate documentation of patient assessments, interventions, and outcomes under regulatory requirements.
- Effectively managed multiple complex cases simultaneously while maintaining quality care.
- Ensured adherence to evidence-based nursing practices, maintaining high-quality patient care standards.
Education
Homeland Security Certificate -
Saint Petersburg College
St. Petersburg, FL12.2019
Emergency Medical Technician Certificate -
Hillsborough Community College
Tampa, FL06.1996
High School Diploma -
Tampa Bay Vo-Tech High School
Tampa, Florida 06.1992
Skills
- Sales Strategy
- CRM (Customer Relationship Management)
- Team Leadership
- Customer Service
- Negotiation
- Problem-Solving
- Communication
- Adaptability
- Data Analysis
- Training and Development
- Emergency Medical Procedures
- Crisis Management
- Attention to Detail
- Tech Sales
- Cross-Functional Collaboration
- Conflict Resolution
- Organizational Skills
- Multitasking
- Time Management
- Leadership Development
- Adherence to Protocols
- Documentation
- Tech Savvy
- Collaborative Problem Solving
- Strategic Planning
Accomplishments
- Salesman of the month
- USMC Coach of the Year
Extracurricular Activities
Volunteered as a football coach at youth level. Currently head coach at King High girls flag Head coach for boys junior varsity
Timeline
Security Officer
RTS Staffing Security Company
08.2023 - Current
Flex Customer Service Representative
Hertz, Thrifty, Dollar Car Rental & Sales
05.2023 - Current
Sales Consultant Manager
Respected Roots
02.2020 - 08.2022
Emergency Room Tech II
Florida Hospital
01.2005 - 01.2020
Homeland Security Certificate -
Saint Petersburg College
Emergency Medical Technician Certificate -
Hillsborough Community College
High School Diploma -
Tampa Bay Vo-Tech High School