Jonathan McCaskill
Phoenix,AZ
Summary
Organized, dependable, and communicative candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Tax Operations Analyst
Bank Of America
Phoenix, AZ
10.2022 - 01.2024
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Process W8 and W9 tax forms
- Analyze W8 and W9 forms for proper compliance with IRS.
Customer Service Representative
Upgrade Inc.
Phoenix, AZ
07.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Transferred customers to proper department depending on inquiry.
- Assisted customers with loan, credit card, and checking account applications.
Customer Service Representative
Wells Fargo
Phoenix, AZ
11.2019 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted with bank transfers, online technical support, and transaction inquiries.
Cashier
Target
Stamford, CT
08.2010 - 09.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Music
Western Connecticut State University
Danbury, CT05.2018
Associate of Arts - Performing Arts
Westchester Community College
Valhalla, NY05.2013
Skills
- Data Analysis
- Operational Efficiency
- Customer Service
- Critical Thinking
- Adaptability
- Operations Research
Timeline
Tax Operations Analyst
Bank Of America
10.2022 - 01.2024
Customer Service Representative
Upgrade Inc.
07.2021 - 09.2022
Customer Service Representative
Wells Fargo
11.2019 - 04.2021
Cashier
Target
08.2010 - 09.2019
Bachelor of Arts - Music
Western Connecticut State University
Associate of Arts - Performing Arts
Westchester Community College