Jonathan Mcgee
Warren,MI
Summary
I am a very hard worker and a fast learner who is looking for something new also very good at customer service and always want to put my best foot forward. I am a very dedicated worker and want to show my best any chance I can.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sephora
Troy, MI
10.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
Cashier Team Lead
Target
Warren, MI
12.2022 - 07.2024
- Assisted cashiers with resolving customer complaints and inquiries.
- Guided cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on the proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Coordinated with other departments when additional support was needed during peak hours.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Host
Khom Fai
Shelby Township, MI
02.2018 - 06.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over the phone and in person.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided customers with accurate wait times and monitored the waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize the efficiency of staff members.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
Education
High School Diploma -
Utica High School
Utica, MI06-2019
Skills
- Product Management And Pricing
- Point Of Sale System
- Policy And Procedure Adherence
- Store Organization
- Customer Communication
- Client Relationship Building
- Relationship Selling
Timeline
Cashier Team Lead
Target
12.2022 - 07.2024
Sales Associate
Sephora
10.2022 - Current
Host
Khom Fai
02.2018 - 06.2021
High School Diploma -
Utica High School