Jonathan Mcgee
Warren,MI
Summary
Driven by a passion for enhancing customer experiences, I excelled at Sephora by leveraging my expertise in customer engagement and complaint handling, significantly boosting brand loyalty and sales. My adeptness in team collaboration and quality assurance across roles further ensured operational excellence and customer satisfaction, showcasing a proven track record of results.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora
Troy, MI
09.2021 - Current
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Recommended specific hair and beauty products to meet individual customer needs.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Trained new staff in product knowledge and customer service protocols.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Head Cashier Supervisor
Target
03.2020 - 10.2021
- Verified accuracy of daily cashier batches by checking receipts, and cash
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
Hostess
Khom Fai
03.2018 - 05.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Social Work
Macomb Community College
Warren, MI 05.2001 -
High School Diploma -
Utica High School
Utica, MI 05.2001 -
Skills
Customer Engagement
Team Collaboration
Paperwork management
Quality Assurance
Event Promotion
Display arrangements
Complaint Handling
Effective Multitasking
Customer Service
Guest Engagement
Timeline
Beauty Advisor
Sephora
09.2021 - Current
Head Cashier Supervisor
Target
03.2020 - 10.2021
Hostess
Khom Fai
03.2018 - 05.2020
No Degree - Social Work
Macomb Community College
05.2001 -
High School Diploma -
Utica High School
05.2001 -