Jonathan Mckay
Head of Westport,MA
Summary
Professional sales expert with significant experience in driving revenue growth and customer satisfaction. Strong focus on team collaboration, consistently achieving targets, and adapting to changing needs. Skilled in building relationships, communication, and strategic planning. Reliable and results-oriented, known for high standards and delivering impactful solutions.
Overview
17
17
years of professional experience
Work History
Senior Sales Associate
Spirit Halloween
North Dartmouth, MA
07.2025 - 01.2026
- Contributed to the construction and de-construction of store walls, shelves, product displays, and promotions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Delivered exceptional customer service to enhance shopping experience during high-traffic periods.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Analyzed customer feedback to improve service delivery and address concerns effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Lowe's
North Dartmouth, MA
01.2025 - 07.2025
- Executed promotional campaigns, increasing brand awareness and customer engagement within the community.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Sales Associate
Spirit Halloween
North Dartmouth, MA
07.2024 - 01.2025
- Delivered exceptional customer service to enhance shopping experience during high-traffic periods.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to achieve monthly sales targets.
- Analyzed customer feedback to improve service delivery and address concerns effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Personal Care Attendant
Tempus Unlimited
Stoughton, MA
01.2017 - 06.2024
- Assisted clients with activities of daily living such as meal preparation, housekeeping tasks, laundry duties.
- Observed changes in the client's condition and reported any changes to the supervisor and manager.
- Ensured that all equipment used is clean, maintained properly and stored safely after use.
- Provided companionship through conversation, games or other activities that are enjoyable for the client.
- Monitored vital signs such as temperature, pulse, respiration rate, blood pressure, and weight.
- Administered medications as prescribed by a physician or other healthcare professional.
- Provided physical support to clients by transferring them in and out of wheelchairs or beds.
- Assisted clients with daily personal hygiene and grooming, such as bathing, dressing, and oral care.
- Performed light housekeeping tasks like dusting furniture and vacuuming carpets when needed.
- Assisted with meal planning to meet nutritional plans.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Completed scheduled patient check-ins and progress reports for clients.
Cashier
Dollar Tree Stores
Swansea, MA
07.2009 - 04.2011
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
Education
Some College (No Degree) - Medical Assistant
The Salter School
Fall River, MAHigh School Diploma -
Somerset High School, Somerset, Ma
Somerset, MA06-2009
Skills
- Household Organization & Meal Planning
- Medical Equipment Operation & Hoyer Lifting Equipment
- Compassionate Caregiving
- Safety awareness & Medication Administration
- Patient assistance & Mobility Support
- HIPAA Compliance
- COVID-19 Safety Policies
- Cash Handling
- Customer Service
- ID Verification
- Drawer balancing
- Cash Register Operation
- Issue Resolution
- Inventory Control
Timeline
Senior Sales Associate
Spirit Halloween
07.2025 - 01.2026
Sales Associate
Lowe's
01.2025 - 07.2025
Sales Associate
Spirit Halloween
07.2024 - 01.2025
Personal Care Attendant
Tempus Unlimited
01.2017 - 06.2024
Cashier
Dollar Tree Stores
07.2009 - 04.2011
High School Diploma -
Somerset High School, Somerset, Ma
Some College (No Degree) - Medical Assistant
The Salter School