Jonathan Mclenden
Rosenberg,TX
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Cashier
Specs Liquor And Bar Supply
Rosenberg, Texas
09.2021 - 02.2022
- Helped over 250 customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
Security Officer
Mariott
Houston, TX
09.2020 - 10.2021
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Identified violators and escorted departing personnel to guard against theft of property.
- Operated about 8 detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
IT Technician
IT TechPros
Houston, TX
02.2019 - 09.2021
- Analyzed technical issues to identify troubleshooting methods needed for quick remediation.
- Responded to about 150 support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
IT Specialist
It Tech Service
Houston, TX - Texas
11.2017 - 01.2019
- Performed about 300 server backups and changed and replaced backup tapes daily.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Security Professional
Security Innovation
Houston, TX
03.2013 - 10.2017
- Drafted about 50% reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Associate of Science - Business Administration And Management
University of Houston - Downtown
Houston, TX 08.2011 - 08.2013
Associate of Science - Business Administration
Mississippi State University
Starkville, MS 08.2009 - 08.2011
Skills
Desktop Technical Support
Help Desk Operations
Conflict resolution techniques
Theft prevention training
Stationary surveillance
Customer Relations
Written and verbal communication
Guest inquiries
Inventory control systems
Daily incident reporting
Safety and security regulations
Timeline
Cashier
Specs Liquor And Bar Supply
09.2021 - 02.2022
Security Officer
Mariott
09.2020 - 10.2021
IT Technician
IT TechPros
02.2019 - 09.2021
IT Specialist
It Tech Service
11.2017 - 01.2019
Security Professional
Security Innovation
03.2013 - 10.2017
Associate of Science - Business Administration And Management
University of Houston - Downtown
08.2011 - 08.2013
Associate of Science - Business Administration
Mississippi State University
08.2009 - 08.2011