Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jonathan Mc Millan

Lakewood Ranch

Summary

A versatile and results-driven professional with experience spanning software testing, logistics, and landscape management. Adept at problem-solving, technical troubleshooting, and optimizing workflows to enhance efficiency. Proven ability to deliver high-quality service in fast-paced environments, ensuring seamless operations and customer satisfaction. Skilled in software quality assurance, API testing, inventory management, and team leadership. Seeking to leverage a diverse skill set in technical support, project coordination, and client service to drive success within a dynamic organization.

Overview

10
10
years of professional experience

Work History

Software Data Tester

Passiv Inc
03.2022 - 11.2024
  • Executed over 200+ test cases monthly for application and integration testing, ensuring comprehensive coverage of features and functionality from a user perspective.
  • Led API testing for partner applications and brokerage connections, achieving 99% connectivity success rate across integrations, significantly reducing downtime and errors.
  • Diagnosed and resolved client-reported issues related to stock trading features, improving response time by 40% and contributing to a 20% increase in overall user satisfaction.
  • Collaborated with cross-functional teams to ensure the accuracy of data flows between systems, detecting and addressing discrepancies, which resulted in significant data integrity improvements.
  • Increased product reliability through continuous monitoring of production environments, identifying anomalies indicative of potential issues before they impact end users.
  • Implemented performance testing scenarios for high-traffic stock trading features, ensuring application stability under peak load conditions, with no critical outages during high-volume periods.

Lead Landscape Technician

Chant Landscape and Mowing Inc
01.2018 - 07.2021
  • Oversaw landscape maintenance tasks, ensuring timely and high-quality service delivery across multiple client sites, maintaining a 95% on-time completion rate.
  • Maintained an organized work schedule while providing excellent customer service, fostering strong client relationships and contributing to a 20% increase in repeat business.
  • Assisted in preparing project estimates by accurately calculating material requirements based on client and designer specifications, reducing material waste by 15%.
  • Provided training and mentorship to new team members, promoting best practices and industry standards for service excellence.
  • Improved team efficiency by delegating tasks effectively, ensuring proper equipment usage, and monitoring work progress, leading to a 10% reduction in project completion time.
  • Contributed to enhanced client satisfaction through consistent service quality and clear, proactive communication.

Receiving Manager

HOJEIJ Branded Food
08.2014 - 08.2016
  • Supervised the receipt and distribution of goods across four airport locations, maintaining on-time inventory processing and minimizing stock discrepancies.
  • Coordinated with vendors and resolved customer service issues, reducing supply chain delays by 25% and ensuring compliance with airport security protocols.
  • Conducted regular inventory audits, identifying and correcting discrepancies with a 95% accuracy rate, reducing stock losses and improving financial reporting.
  • Enhanced recordkeeping and inventory tracking by implementing structured inspections, leading to a significant decreases in shipment discrepancies.

Education

Associate of Science - Business Management

UWI School of Business And Applied Studies Limited
Trinidad And Tobago

Skills

  • Software Testing & Quality Assurance
  • API Testing & Integration Validation
  • Customer Service & Issue Resolution
  • Project Coordination & Team Leadership
  • Technical Support & Troubleshooting
  • Inventory & Warehouse Management
  • Supply Chain & Order Processing
  • Process Improvement & Efficiency Optimization
  • Microsoft Office Suite & Windows Environments
  • Shipping, Receiving & Logistics Operations
  • Communication & Cross-Functional Collaboration

Additional Information

Authorized to work in the U.S. for any employer., Strong letters of recommendation available upon request., Professional references available upon request.

Timeline

Software Data Tester

Passiv Inc
03.2022 - 11.2024

Lead Landscape Technician

Chant Landscape and Mowing Inc
01.2018 - 07.2021

Receiving Manager

HOJEIJ Branded Food
08.2014 - 08.2016

Associate of Science - Business Management

UWI School of Business And Applied Studies Limited

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Jonathan Mc Millan