Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan McNamara

Johnson City,TN

Summary

I am looking for job that I can turn into a career. I enjoy problem solving, especially in a group setting where I can collaborate with a team in a creative and supportive atmosphere.

Overview

7
7
years of professional experience

Work History

Cleaner

Appalachian Maid Services
01.2023 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Customer Service Representative

Sitel Group
01.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Toll Operator

Universal Studios
06.2021 - 10.2021
  • Gave directions to guests as they arrive at Universal Orlando -Properly handle cash and answer any and all questions a guest may have
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Warehouse Manager

Osceola County Provisions
12.2016 - 09.2020
  • Managed inventory and team members in the produce cooler to ensure that all safety measures, quality assurance measures and other policies were followed -Ensured orders were filled, weighed, secured and transported safely and in a timely manner

Education

High School Degree -

Camden Military Academy
05.2008

Skills

  • I am able to patiently listen to issues a customer may be having and am able to apply reasoning and creative problem solving to help resolve them
  • I have an ability to adapt to almost any situation and maintain my cool under stressful conditions
  • I learn new things quickly
  • Customer Service
  • Critical Thinking

Timeline

Cleaner

Appalachian Maid Services
01.2023 - Current

Customer Service Representative

Sitel Group
01.2022 - 10.2022

Toll Operator

Universal Studios
06.2021 - 10.2021

Warehouse Manager

Osceola County Provisions
12.2016 - 09.2020

High School Degree -

Camden Military Academy

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Jonathan McNamara