Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonathan Mcpherson

Calhoun

Summary

Dynamic Shop Manager and Gunsmith at Cajun Gun Works LLC, recognized for enhancing team performance and driving sales through exceptional customer service, team building, and product development. Owner of Cajun Christmas Lights LLC, created a company from the ground up with no prior experience in the industry, and have successfully grown and provided the highest quality service, driven by excellent customer service, the implementation of effective standard operating procedures, and a commitment to continuous improvement and innovative solutions to meet the clients needs. Experienced and passionate about process improvements, business management, customer service, and product development.

Overview

2
2
years of professional experience
2
2
Certification

Work History

Shop Manager/Gunsmith

Cajun Gun Works LLC
03.2023 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited, trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Monitored and analyzed sales/output reports to identify opportunities for growth.
  • Handled problematic customers and clients to assist lower-level employees, maintaining stellar customer service by resolving inquiries and complaints.
  • Solved complex firearm malfunctions by diagnosing issues and implementing effective repairs.
  • Designed innovative solutions for unique firearm customization requests while adhering to industry standards and regulations.
  • Mentored apprentice gunsmiths, sharing knowledge and expertise to develop future professionals in the field.
  • Managed social media accounts, produced content, and maintained relationships with sponsored shooters and influencers in the industry

Owner

Cajun Christmas Lights, LLC
10.2023 - Current
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

Benton Highschool
Benton, LA

Skills

  • Process improvements
  • Team leadership
  • Customer service
  • Performance improvement
  • Product development
  • Employee management
  • Operations management
  • Management team building

Certification

  • AR15 Armorers Course, Sons Of Liberty Gun Works - 9/22/2024
  • Armorers Course, GLOCK INC. - 5/21/2024

Timeline

Owner

Cajun Christmas Lights, LLC
10.2023 - Current

Shop Manager/Gunsmith

Cajun Gun Works LLC
03.2023 - Current

Benton Highschool

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Jonathan Mcpherson