Responsible and proactive student about to complete a degree in Business Administration. Passionate about learning and committed to professional growth. Skilled in technology use with a strong analytical ability to leverage situations and constantly improve. Seeking opportunities to enhance skills and expand intellectual development.
Overview
5
5
years of professional experience
Work History
Project Creating My Future Here/Internship Student
USAID/HONDURAS
04.2022 - 04.2023
Sociocultural Development: Planned and executed activities to promote the sociocultural development of students and workers.
Labor Development: Provided job search support and work skills training for students and employees.
Graphic Design: Designed informational and promotional materials for the organization.
Time Management: Planned and organized my schedule to meet the organization’s goals and objectives.
Work Management: Supervised and coordinated the tasks of other interns and volunteers to ensure task completion.
Group Management: Led and motivated groups of students and employees in various activities.
Event Organization: Assisted in organizing events such as conferences, seminars, and workshops.
Industry Research: Conducted research on industry trends and best practices for specific projects.
Content Creation: Created content for social media platforms to increase brand awareness.
Presentation and Report Preparation: Prepared presentations and reports for senior management team members.
Administrative Support: Provided administrative support to project managers on assigned tasks.
Brainstorming Participation: Participated in brainstorming sessions to generate ideas for campaigns or initiatives.
Administrative Assistant to the Director
Distribuidora Jassiel/ Flour tortilla factory
Honduras
03.2018 - 03.2022
Quality Control: Implemented and supervised a quality control system to ensure products met the company's standards.
Objective Planning: Developed and implemented strategic plans to achieve production and distribution goals.
Financial Control: Managed the company's budget, monitoring expenses and ensuring business profitability.
Inventory Management: Supervised inventory of raw materials and finished products, placing purchase orders as needed.
Distribution Management: Coordinated product distribution to clients, including route and delivery management for optimal efficiency.
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Pilot | Officer - 433 Tactical Fighter Squadron (TFS) & Future Fighter Capability Project (F-35A) at Royal Canadian Air Force (RCAF)Pilot | Officer - 433 Tactical Fighter Squadron (TFS) & Future Fighter Capability Project (F-35A) at Royal Canadian Air Force (RCAF)