Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Mendez

Lancaster,CA

Summary

Versatile professional with a strong background in aviation electronics from the US Navy, skilled in troubleshooting, leadership, and mentoring. Combines technical expertise with retail experience, excelling in customer service, sales, and team development. Proven ability to drive business growth, manage time effectively, and maintain high customer satisfaction in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Aviation Electrician's Mate

US Navy
09.2020 - 09.2025
  • Led a team of 8 technicians in troubleshooting and repairing 386+ complex avionic discrepancies and executing 53 time-compliant technical directives, directly enabling 589 successful sorties.
  • Demonstrated exceptional mentorship by guiding junior Sailors toward the qualification of 3 Collateral Duty Inspectors, 2 Plane Captains, 3 Integrated Power Package Operators, 3 Final Checkers, and 12 Support Equipment license holders. Leadership directly contributed to the command’s successful execution of multiple missions with allied partners and agencies.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.

Retail Sales Associate/Solutions Expert/Product Expert

Best Buy
07.2017 - 09.2020
  • Delivered tailored product recommendations and full-home solutions by actively listening to customer needs and identifying opportunities to enhance their lifestyle with smart home technology.
  • Maintained up-to-date knowledge of emerging technologies and trends across smart home and home security sectors, ensuring accurate and relevant advice for customers.
  • Played a key role in driving business growth up to $565,000 by promoting connected solutions, increasing customer engagement, and expanding market presence in the smart home segment.
  • Leveraged cross-departmental expertise to build custom bundles that maximized value and convenience for customers, improving satisfaction and increasing average transaction size.
  • Earned consistently positive customer reviews and built strong rapport with return clients through exceptional service, product knowledge, and follow-through.

Food and Beverage Attendant/Trainer/Stocker

Walt Disney Company
09.2015 - 03.2018
  • Sold and handled packaged merchandise in a high-volume theme park environment while consistently delivering excellent customer service.
  • Promoted guest safety and crowd control during peak attendance periods and special events.
  • Played a key role in the grand opening of new attractions, including Pixar Pier and Guardians of the Galaxy – Mission: Breakout.
  • Trained and mentored over 15 new cast members on company procedures, Disney traditions, and guest satisfaction standards.
  • Managed inventory and stocking of over $2 million in merchandise, ensuring accuracy and efficient product flow.
  • Delivered product across park locations during high-traffic times, maintaining punctuality and guest area safety.
  • Expert driver with 16+ years of experience, including 4 years of trailer towing in tight and confined operational spaces.

Education

Woodrow Wilson High School
Los Angeles, CA

Skills

  • Wiring installation
  • Inspection documentation
  • Electrical systems
  • Problem-solving
  • Teamwork
  • Customer engagement
  • Food safety
  • Sanitation standards
  • Guest services

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Aviation Electrician's Mate

US Navy
09.2020 - 09.2025

Retail Sales Associate/Solutions Expert/Product Expert

Best Buy
07.2017 - 09.2020

Food and Beverage Attendant/Trainer/Stocker

Walt Disney Company
09.2015 - 03.2018

Woodrow Wilson High School

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