Jonathan Michalchick
Spring Hill,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and team training at Progear Gym. Proven ability in guest relations and compliance monitoring, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and issue resolution, consistently delivering exceptional service and fostering positive client experiences.
Overview
25
25
years of professional experience
Work History
Front Desk Supervisor
Progear Gym
01.2012 - 05.2025
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service
Dynamic Pharmaceutical
01.2006 - 03.2012
- Conducted customer service training sessions for new team members.
- Collaborated with team members to improve overall customer service experience.
- Gained and maintained department product knowledge to facilitate customer service.
- Streamlined customer service procedures, reducing response times and increasing customer satisfaction.
Optician
Downs Optical
02.2005 - 01.2006
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Optician
Kenny Kuhns Optometry
01.2000 - 01.2005
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Education
High School Diploma -
Niles McKinley
Niles, OH05.1999
Some College (No Degree) -
Youngstown State University
Youngstown, OHSkills
- Guest relations
- Time management
- Problem-solving skills
- Compliance monitoring
- Daily reporting
- Team building proficiency
- Training and mentoring
- Scheduling and planning
- Issue resolution
Timeline
Front Desk Supervisor
Progear Gym
01.2012 - 05.2025
Customer Service
Dynamic Pharmaceutical
01.2006 - 03.2012
Optician
Downs Optical
02.2005 - 01.2006
Optician
Kenny Kuhns Optometry
01.2000 - 01.2005
High School Diploma -
Niles McKinley
Some College (No Degree) -
Youngstown State University
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