Jonathan Miles
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Advisor
Tesla
07.2023 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Coordinated with parts department to determine availability of necessary components.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Service Advisor
Woburn Toyota
01.2023 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Territory Sales Rep/Account Manager
Wurth USA
11.2021 - 01.2023
- Helping clients implement organizational inventory systems that provide effective ways of managing inventory to prevent loss in profits
- Consulted clients by conducting needs assessments, reviewing desired goals and intended results
- Driving sales through strategic planning that focused on data collection, field research and value propositions
- Fostered strong relationships with key decision makers and long tenured workers
- Proven ability to complete the sales process from prospecting new business, opening the account, negotiation of contracts and closing deals.
Travel Sales Consultant
Vacations To Go
05.2021 - 11.2021
- Sold international vacations to clients calling in from all over the world
- Lead customers from beginning to end of their vacation planning and booking process
- Build long term client relationships providing repeat business for myself and the company
- Advised customers of best travel packages based on their desired experience.
Store Manager/Commercial Manager
AutoZone
02.2015 - 01.2021
- Managed Store inventory to ensure all store assets were accounted for and available to be sold
- Coached and trained team members on salesmanship, customer service, security risk and conflict resolution
- Assessed profit and loss reports to increase sales and account for all money made
- Established store culture; implemented team goals, delegated responsibilities, celebrated employee achievements, open communication of ideas and encouraged career growth.
- Primary contact for commercial customers; developed relationships through face to face and phone interactions
- Achieved sales goals by effective communication and efficient delivery of products
- Built strong relationships with commercial employees for excellent service to customers.
Education
Certificate - Heating, Air Conditioning, And Refrigeration Installation And Repair
San Jacinto College District
Pasadena, TX12.2015
High School Diploma -
Pearland High School
Pearland, TX06.2008
Skills
- Providing excellent customer service to develop and manage my own personal book of business
- Ability to prospect, obtain and maintain business relationships
- Successful in business to business commerce
- High level data entry
- Inventory management, Asset protection and Product distribution
- Consistently exceeding sales goals
- Reviewing operations and creating efficient systems to improve productivity
Timeline
Service Advisor
Tesla
07.2023 - Current
Service Advisor
Woburn Toyota
01.2023 - 07.2023
Territory Sales Rep/Account Manager
Wurth USA
11.2021 - 01.2023
Travel Sales Consultant
Vacations To Go
05.2021 - 11.2021
Store Manager/Commercial Manager
AutoZone
02.2015 - 01.2021
Certificate - Heating, Air Conditioning, And Refrigeration Installation And Repair
San Jacinto College District
High School Diploma -
Pearland High School