Jonathan Milici
Newport Beach,CA
Summary
Hardworking, collaborator with proven history of delivering high quality customer service in a high paced environment. Organized and efficient with meeting tight deadlines in high-pressure conditions. Highly organized with great verbal and written communication skills. Utmost professionalism with clients, peers, coworkers, and management. Responsible for building customer service, retaining customers and increasing revenue.
Overview
2
2
years of professional experience
Work History
Owner
Divinity Attire
11.2022 - 04.2023
- Ran a successful clothing brand for around Q1.
- Created and managed budgets to maximize brand reach and engagement.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Retail Sales Associate / Administrative Assistant
Dicks Sporting Goods
03.2023 - 07.2024
- As a Retail Sales Associate; responsible for assisting customers and demonstrating excellent customer service
- Help customers select products and answer questions, provide recommendations based on their inventory needs
- Creating or updating customers' profile records
- Processing purchases and inventorying returns
- Inventory management for stocking purposes
- Implementing techniques to maximize sales opportunities.
- As an Administrative Assistant; accountable for providing administrative support to the management team with regards to electronic communications, systems administration, and program compliance
- Ensure that communication is appropriately disseminated and track the activities related to respective assignments.
Sales Representative
Kratom Kava Bar
07.2024 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Business Administration -
Orange Coast College
Costa Mesa, CA09.2024
Skills
- Customer Service
- Teamwork
- Time Management
- Communication
- Diligence
- Tech Savvy
- Active Listener
- Efficient
- Inventory Management
- Troubleshooting
- Organizational Skills
- Relationship Builder
References
References Provided Upon Request
Timeline
Sales Representative
Kratom Kava Bar
07.2024 - Current
Retail Sales Associate / Administrative Assistant
Dicks Sporting Goods
03.2023 - 07.2024
Owner
Divinity Attire
11.2022 - 04.2023
Business Administration -
Orange Coast College
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