Jonathan Milien
Tampa,FL
Summary
Accomplished Lead Implementation Engineer & Agile Delivery Manager with expertise in software implementation, SQL optimization, and client relations. Proven track record in managing project lifecycles, streamlining onboarding, and translating complex requirements into actionable plans, improving delivery timelines and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Implementation Engineer & Agile Delivery Mana
DataLink Software
01.2023 - Current
- Led teams of developers and software engineers, overseeing sprint cycles, deliverables, and system architecture planning, while writing detailed requirements and acceptance criteria in product backlog items for client bugs, enhancements, and implementations.
- Acted as the primary technical contact for clients, answering technical questions, conducting data analysis and mapping using SQL, and overseeing onboarding processes.
- Served as the primary point-of-contact for troubleshooting inquiries, providing ongoing technical support to both internal teams and clients.
Implementation Analyst & Technical Project Manager
Datalink Software
01.2022 - 01.2023
- Developed and optimized SQL queries and scripts to support the implementation of client projects, ensuring data accuracy and system efficiency.
- Managed the end-to-end project lifecycle, coordinating timelines, deliverables, and resource allocation while collaborating with clients to gather technical requirements and translate them into actionable development tasks.
- Performed data analysis, troubleshooting, and technical support for both clients and internal teams to ensure successful project outcomes.
Solution Engineer
Datalink Software
03.2021 - 01.2022
- Collaborated with clients to gather requirements, translate them into system configurations, and ensure solutions met their business needs.
- Delivered product demonstrations and technical presentations to showcase features and benefits, enhancing client engagement and satisfaction.
- Facilitated client onboarding processes by providing training and support to ensure successful implementation and adoption of solutions.
Software Support Engineer Intern
Sogebank
05.2019 - 08.2019
- Diagnose, troubleshoot, and resolve software-related issues while collaborating with development teams to implement long-term solutions.
- Provide technical support, manage incident tickets, and deliver software updates, documentation, and user training for optimized system performance.
IT Help Desk Support Specialist Intern
Sogebank
05.2018 - 08.2018
- Provide first-line technical support, troubleshooting hardware, software, and network issues for end-users, while managing helpdesk tickets and escalating complex problems to ensure smooth IT operations
Education
Bachelor of Science - Computer Engineering
Liberty University
05.2020
Skills
- Cross-Functional Team Leadership
- Scrum and Agile Methodologies
- Documentation & Requirements Management
- Client Relations & Onboarding
- Testing and Quality Assurance
- Technical Expertise: SQL, C/C
Certification
- [SQL for Data Science Certification] [2021]
- [Scrum Master Certification] [2024]
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Lead Implementation Engineer & Agile Delivery Mana
DataLink Software
01.2023 - Current
Implementation Analyst & Technical Project Manager
Datalink Software
01.2022 - 01.2023
Solution Engineer
Datalink Software
03.2021 - 01.2022
Software Support Engineer Intern
Sogebank
05.2019 - 08.2019
IT Help Desk Support Specialist Intern
Sogebank
05.2018 - 08.2018
Bachelor of Science - Computer Engineering
Liberty University
Similar Profiles
Yashwanth SunkariYashwanth Sunkari
BI Consultant at Datalink SoftwareBI Consultant at Datalink Software
Ashwath SuvarnaAshwath Suvarna
Vice President, Technical Client Delivery at DataLink SoftwareVice President, Technical Client Delivery at DataLink Software
Meghan O'HaraMeghan O'Hara
Value Based Care Manager at DataLink SoftwareValue Based Care Manager at DataLink Software