Jonathan Miller
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong communication skills, devoted work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strengths include deep understanding of social justice issues, strong communication skills and ability to build bridges between diverse groups. In previous roles, have successfully promoted equity, cultivated relationships within and outside the LGBTQ community, and served as a trusted resource on related matters.
Overview
8
8
years of professional experience
Work History
Account Change Analyst
Nationwide Insurance
01.2023 - Current
- Processed policy changes accurately and efficiently, ensuring compliance with insurance regulations and company policies.
- Collaborated with internal teams to coordinate and streamline account change processes.
Trainer
District West
Columbus, OH
09.2020 - 12.2023
- Enhance overall customer experience with charismatic demeanor.
- Ensure the safety and well-being of customers and staff by enforcing security and alcohol service policies.
- Collaborated with local organizations that provide services for members of the LGBTQ community.
- Promoted community events and news through social media, which were distributed to patrons and community leaders.
Prestige Beauty Advisor
Ulta Beauty
10.2021 - 11.2022
- Deliver exceptional customer service resulting in increased customer satisfaction and loyalty.
- Supported in-store beauty events, product launches, and promotions to drive foot traffic and sales.
Head of Community Outreach & Lead of Clearance Department
Old Navy
07.2020 - 02.2021
- Collaborate with team members to organize and participate in events that promoted the Old Navy brand and contributed to community development.
- Achieve and exceed store credit & loyalty goals.
Server & Host
Olive Garden
02.2018 - 02.2020
- Serve guests with complete menu knowledge and up-selling recommendations.
Education
High School Diploma - core, honors, AP and college level courses
Worthington Kilbourne High School
Skills
- Punctuality
- Teamwork
- Problem-solving
- Time management
- Organization
- LGBTQ advocacy
- Social justice activism
- Policy & data analysis
- Reliability
- Customer service
- Mathematics
- Cash handling
- Adaptability
- Self-sufficiency
- Data analysis
- Process improvement
- Customer relationship management
- Team collaboration
- Attention to detail
- Strong written & verbal communication skills
Awards
- National Socratic Society Award, Worthington Kilbourne High School
- Employee of the Month, AMC Theaters, 04/2017
- Employee of the Month, Olive Garden, 07/2019
- Employee of the Month, Old Navy, 09/2020
Languages
- English, fluent
- Spanish, classroom study
Timeline
Account Change Analyst
Nationwide Insurance
01.2023 - Current
Prestige Beauty Advisor
Ulta Beauty
10.2021 - 11.2022
Trainer
District West
09.2020 - 12.2023
Head of Community Outreach & Lead of Clearance Department
Old Navy
07.2020 - 02.2021
Server & Host
Olive Garden
02.2018 - 02.2020
High School Diploma - core, honors, AP and college level courses
Worthington Kilbourne High School