Jonathan Miller
Cantonment,FL
Summary
Operations Implementation Technician with a proven ability to lead high-pressure initiatives, including managing critical infrastructures for emergency action messages and maintaining 100% compliance during audits. Recognized for modernizing operations and enhancing communication capabilities across multi-national teams, driving significant efficiency gains.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Senior Airman/ E-4 SACCS Operator
United States Air Force
Offit AirForce Base, Nebraska
01.2026 - Current
- Managed and monitored a $2.1B strategic command and control network, ensuring 99.9% uptime for high-priority emergency action messages (EAMs).
- Managed real-time data flow in high-pressure scenarios, delivering accurate situational awareness to senior leadership for informed decision-making.
- Executed daily operations within Top Secret environment utilizing cryptographic equipment and secure protocols to transmit sensitive data across global nodes.
- Identified and resolved hardware and software malfunctions on legacy and modernized computing systems, collaborating with multifunctional teams to ensure uninterrupted communication.
- Maintained strict adherence to Department of Defense (DoD) security standards and operational checklists, achieving 100% compliance during rigorous no-notice nuclear surety inspections.
Airman First Class/ E-3 Operations Implementations Technician
United States Air Force
07.2022 - 01.2026
- Acted quickly to a crisis event within the data center, leading to emergency action plan saving $2M assets from overheating during an intelligence mission; coined by group commander for assuring capabilities of four units
- Coordinated with 2 teams as lead liaison, providing cyber oversight and resolving 8 system issues during EUCOM exercise, supporting 28 operators and facilitating 2K participants across 11 nations for integrated missile defense coordination.
- Modernized Foreign Engagements cell, establishing 26 positions and installing infrastructure for 12 groups, enabling 15 analysts to share tactical reports with partner nations supporting Joint Forces Air Component Commander.
- Led expeditionary training for 8 personnel on 2 configurations for tent setup, ensuring Distributed Common Ground System proximity to tactical edge of warfare, advancing USAFs #6 Core Function of Agile Combat Support.
- Completed five courses to enhance educational qualifications. and 8 CLEPS to earn 39 credits for CCAF.
Data Center Technician
693rd Intelligence Support Squadron
Ramstein Air Base, Germany
05.2023 - 07.2023
- Implemented deployable communications capabilities over a three-day, cross-organization exercise.
- Deployed intelligence capabilities in an austere environment.
- Working with other units, completed initial setup of Mobile Intelligence Continuity of Operations (COOP) site, which consisted of a temporary, sensitive, compartmentalized information facility (T-SCIF) and intelligence gathering equipment.
- Performed duties using Agile Combat Employment (ACE) to accomplish data collection in a simulated, challenging environment.
- Effective in completing mission to innovate, progress, sustain and maintain information systems and technology assets for intelligence, surveillance and reconnaissance operation.
- Operation EASY MAC
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
GERMANY12-2025
Associate of Applied Science -
Community College of the Air Force
11-2024
High School Diploma -
Pace Highschool
Pace, Florida05-2022
Skills
- Protocols/Systems: Strategic Command & Control (C2), Fiber-Optics, Multiplexing
- Technical: Deep understanding of communications systems, IT infrastructure, specialized operational software and tools along with Cybersecurity principles and practices
- System integration: Expertise in connecting and ensuring seamless operation between different systems and platforms
- Network security
- System monitoring
- Systems monitoring
- Maintenance and repair
- Technical: Communications systems expertise
- Critical Thinking: Ability to analyze complex situations, anticipating potential issues, and develop effective solutions
- Communication: Excellent written and verbal communication skills, ability to communicate technical information clearly and effectively
- Soft Skills: High-stress decision making, attention to detail, integrity, and team leadership
- Cross-functional collaboration
Personal Information
Title: Operations Implementation Technician
Certification
ComptiaTIA Security+
Awards/Recognition
November 2024, Jr Tech of the 3rd Quarter, November 2024, 3rd Quarter team award
Highlights of Qualifications
- RESOURCE MANAGEMENT: Configured 140 systems supporting the critical workflow upgrade of a $10M weapon system which enabled 18-motion-video operators to conduct 132 sorties and saved 6.6K hours per year for 133 cyber-Airmen.
- STAKEHOLDER RELATIONS: Effectively coordinated cross-functional and collaborative exercise with 5 units for ACCs $1.5M project to expand weapon system capabilities, configuring 143 systems on 6 enclaves, standardizing tools for 924 operators to advanced HAF/A2s vision re-optimizing for Great Power Competition and as a result earned Jr Tech of the 3rd Quarter.
- PROGRAM MANAGEMENT: Maintained accountability to efficiently install 114 systems and furnish 38 positions for the high altitude ISR project, doubling mission capacity and propelling analysts to achieve 98% collection of adversary movements.
Timeline
Senior Airman/ E-4 SACCS Operator
United States Air Force
01.2026 - Current
Data Center Technician
693rd Intelligence Support Squadron
05.2023 - 07.2023
Airman First Class/ E-3 Operations Implementations Technician
United States Air Force
07.2022 - 01.2026
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Associate of Applied Science -
Community College of the Air Force
High School Diploma -
Pace Highschool