Jonathan D Mills
Advocate Supervisor
Pascagoula,MS
Summary
Experienced Advocate Supervisor with over 18 years of combined experience in Human Resources and Human Services. Excellent reputation for resolving problems and improving client satisfaction.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Advocate Supervisor
Jackson County CASA, INC.
Pascagoula, MS
06.2020 - Current
- Organized supporting documentation for court hearings and coordinated paperwork transfers to correct staff members.
- Created business correspondence to foster clear and precise communication with external parties.
- Planned and implemented process improvements and reporting systems to streamline operations.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted onboarding to acclimate participants to program philosophies and practices.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Pharmacy Technician
Walgreens
Pascagoula, MS
08.2014 - 05.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Independent Consultant
Jonathan Mills
Baton Rouge, LA
11.2009 - 08.2011
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Devised new and improved records management programs to organize and protect data.
- Kept customer information confidential and handled details accurately.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
Project Manager
Barrister Global Services Network Inc.
Hammond, LA
03.2006 - 07.2009
- Brought in additional project personnel and resources to meet demands.
- Met project benchmarks while reducing costs through introduction of enhanced implementation strategies.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Outlined work plans, assessed resources and determined timelines for projects.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Produced status reports for customers and senior management.
- Interacted with clients to provide timely and relevant status updates.
- Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Employment Relations Officer
Zachry Holdings Inc.
Delisle, MS
01.2006 - 01.2007
- Supervised personnel department for De Lisle, Du Pont refinery Oversaw recruiting and training programs.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
- Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
- Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
Recruiter
Zachry Industrial
Pascagoula, MS
01.2004 - 01.2006
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
- Planned and executed recruitment events to bring in area candidates.
- Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
- Assisted with registration of employee benefits such as health insurance, 401k plans and flexible spending accounts.
- Created and oversaw candidate pipelines to fill all levels of positions.
- Prepared and posted job opportunities on online job boards and monitored responses.
- Participated in workforce development meetings to obtain feedback on performance and expectations.
Education
High School Diploma -
East Central High School
Hurley, MS 08.1998 -
Associate of Science - Human Services
Mississippi Gulf Coast Community College
Perkinston, MS 02.2017 -
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS 05.2018 -
Skills
Organizationundefined
Accomplishments
- Responsible for recruiting, interviewing, and hiring new staff.
- Responsible for conducting personnel evaluations, implementing training programs, and establishing wage incentives.
- Handled administration of all company benefits, including health care and bonuses.
- Maintained and performed training courses for several plants.
- Maintained records and ordered uniforms.
- Some timekeeping and gate log experience attained on jobsites.
Affiliations
Vice-President of the Board of Directors, Jackson County Health and Prescription Services
Board Member, Human Services Department, MGCCC
Timeline
Advocate Supervisor
Jackson County CASA, INC.
06.2020 - Current
Bachelor of Science - Psychology
Mississippi State University
05.2018 -
Associate of Science - Human Services
Mississippi Gulf Coast Community College
02.2017 -
Pharmacy Technician
Walgreens
08.2014 - 05.2020
Independent Consultant
Jonathan Mills
11.2009 - 08.2011
Project Manager
Barrister Global Services Network Inc.
03.2006 - 07.2009
Employment Relations Officer
Zachry Holdings Inc.
01.2006 - 01.2007
Recruiter
Zachry Industrial
01.2004 - 01.2006
High School Diploma -
East Central High School
08.1998 -
Similar Profiles
Lisa BondLisa Bond
Teacher at Jackson Madison County - Thelma Barker Elementary, Arlington, and West Jackson ElementaryTeacher at Jackson Madison County - Thelma Barker Elementary, Arlington, and West Jackson Elementary
Brie GallegosBrie Gallegos
Program Coordinator II at CASA of Yavapai CountyProgram Coordinator II at CASA of Yavapai County
Eloisa NavarroEloisa Navarro
Child Advocate Volunteer at Casa Of Hidalgo CountyChild Advocate Volunteer at Casa Of Hidalgo County
Andre D. Briggs Jr.Andre D. Briggs Jr.
Maintenance Management Specialist at United States Marine Corps - MARCORSPFACMaintenance Management Specialist at United States Marine Corps - MARCORSPFAC
Nathan SelfNathan Self
Pipe Welder at Bollinger ShipyardsPipe Welder at Bollinger Shipyards