JONATHAN MINANI
Las Vegas
Summary
Financial services and IT support professional with hands-on experience assisting credit union members in digital banking, account access, and online troubleshooting. Skilled in high-volume customer service, loan/account assistance, and cross-selling financial products. Strong technical foundation in Microsoft applications, system troubleshooting, and secure account management. Proven leadership, discipline, and troubleshooting skills from U.S. Army National Guard service. Pursuing a B.S. in Network Engineering and Security with Network+ and Google Cybersecurity Foundations certifications.
Overview
2
2
years of professional experience
Work History
Cavalry Scout (19D)
Army National Guard
11.2023 - Current
- Operate and maintain secure communication and surveillance systems, ensuring encrypted access and compliance with strict security protocols.
- Perform real-time troubleshooting and technical support in high-pressure, mission-critical environments.
- Conduct reconnaissance and threat assessments — strengthening decision-making, attention to detail, and risk management skills.
- Collaborate in team operations requiring discipline, leadership, and adaptability.
IT Support Specialist (Contract)
EO Solutions
04.2025 - 06.2025
- Supported 50+ employees across account and system access needs.
- Managed Azure AD accounts (password resets, access controls) — experience transferrable to member account servicing.
Contact Center Specialist
UNIFY Financial Credit Union
10.2024 - 04.2025
- Handled 200+ member interactions weekly, assisting with account access, password resets, and login troubleshooting.
- Supported online/mobile banking platforms and guided members through Bill Payer, ATM, and app features.
- Assisted members with account transactions and service inquiries via phone and digital channels.
- Escalated complex issues to Tier 2, improving resolution times and reducing backlog by 20%.
Front Desk Associate
MGM Grand Hotel & Casino
06.2024 - 10.2024
- Assisted guests with account/payment processing, connectivity, and troubleshooting.
- Delivered high-touch customer service in a fast-paced, high-volume environment.
- Strengthened cross-selling skills and built rapport with returning customers.
Education
B.S. - Network Engineering and Security
Western Governors University
Salt Lake City, UT05.2026
Skills
- Financial Services Support: Account servicing, member assistance, digital banking troubleshooting, consumer loan/account familiarity
- Customer Service: High-volume support, cross-selling, member education on ATMs and mobile banking
- Technical Tools: Microsoft Teams, Word, Excel, Outlook, PowerPoint; device troubleshooting; secure system access
- Compliance & Security: Digital account verification, secure troubleshooting practices, military discipline in security protocols
Timeline
IT Support Specialist (Contract)
EO Solutions
04.2025 - 06.2025
Contact Center Specialist
UNIFY Financial Credit Union
10.2024 - 04.2025
Front Desk Associate
MGM Grand Hotel & Casino
06.2024 - 10.2024
Cavalry Scout (19D)
Army National Guard
11.2023 - Current
B.S. - Network Engineering and Security
Western Governors University
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