Jonathan Mindanao

Assisted members with deposits, withdrawals, and check cashing services in a

friendly and efficient manner.

Developed strong member relationships by providing excellent customer service

and responding to inquiries promptly.

Handled incoming calls from members and non-members regarding their accounts or inquiries about bank policies in a courteous and professional manner.

Cross-sold bank products to existing members while meeting sales goals set by management needed.

Identified fraudulent activity on accounts and took appropriate actions as

Resolved problems and discrepancies concerning members accounts.

Open accounts, loans, and business memberships for members and non-members

Selected into a merger concierge team and assisted other colleagues in

solutions and core system questions.

Assisted our contact center in high volume calls in order to help our members

with having less wait times.

• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Examined, categorized, and sorted incoming documents.

Shifted folders on shelves to keep an organized environment.

• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Maintained regular and consistent attendance and punctuality.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Consistently helped and communicated with SCA Supervisor and staff on how to tend their animals and learned to train dogs on various activities and general responsibilities.

• Attended all practices on time with positive demeanor and willingness to work hard.
• Maintained drive and determination to obtain personal and team objectives and goals.
• Achieved lifelong aspiration through proven work ethic, dedication and visualization.
• Played in competitive games and tournaments in major cities and served as sports representative at public appearances and media events.

• Volunteered for our school's annual program of Japanese students who arrived in Saipan to be educated about their culture and share ours. This allowed me to be outgoing with others and enjoyed cultural activities, food, and traditions.

• Proficiently trained with the national team for upcoming off-island tournaments. Traveled with our team to China and the Philippines, in which we won championships in the Philippines. Maintained sports-manship and team playing character.