Jonathan M. Nelson
Howard City
Summary
Results-driven leader in retail management logistics with 15+ years of experience in multi-site final-mile delivery and warehouse operations. Developed capacity plans and optimized delivery performance while executing large-scale operational launches. Proficient in Power BI, WMS, and KPI scorecards, with a strong focus on enhancing frontline leadership and improving delivery accuracy and safety.
Overview
19
19
years of professional experience
Work History
Field Delivery Location Manager
Best Buy
Caledonia
01.2023 - Current
- Launched and scaled the Caledonia delivery pad (May 2023), establishing all logistics workflows for delivery, installation, and warehouse operations.
- Directed daily logistics performance, ensuring compliance with safety and quality standards while enhancing productivity and routing efficiency.
- Built forecast-driven capacity and staffing plans using Power BI and operational scorecards to maintain throughput during peak demand windows.
- Partnered with third-party carriers to improve SLA compliance, routing accuracy, and first-time install success, reducing SLA misses through corrective action plans.
- Maintained inventory control for $24M+ in receipts, achieving 0.0001% shrink through process discipline, cycle-count improvements, and audit-ready controls.
- Coordinated staff schedules and optimized labor resources to enhance operational efficiency and meet service demands.
- Facilitated communication between corporate leadership and store staff to align operational goals and address challenges.
- Developed frontline leaders to strengthen operational ownership, safety culture, and shift-level performance.
- Supported rollout of Best Buy’s new Warehouse Management System (WMS), including testing, training, and cutover execution.
Operations Manager
Best Buy
Grand Rapids
05.2021 - 01.2023
- Led store and offsite warehouse logistics operations for 40+ employees, improving throughput and fulfillment accuracy through staffing realignment and standardized workflows.
- Partnered with marketplace leadership to transition back-of-store deliveries to a delivery-pad final-mile model, improving delivery speed and customer experience.
- Strengthened inventory controls, allowing team to skip scheduled physical inventory due to high accuracy.
- Analyzed operational workflows to identify areas for process improvement and efficiency.
- Coordinated staff schedules to optimize labor resources and elevate service levels.
- Oversaw training programs that developed employee skills and enhanced team capabilities.
- Built a shift-lead development pipeline that produced multiple promoted supervisors and managers.
- Led team meetings to communicate objectives, address concerns, and promote collaboration.
Retail Supervisor
Best Buy
Grand Rapids
01.2018 - 05.2021
- Supervised daily store operations, ensuring adherence to company policies and maintaining operational standards.
- Led a team of 10+ product flow employees overseeing receiving, product flow, and fulfillment operations.
- Managed inventory levels and coordinated product restocking to optimize product availability.
- Standardized shuttle and truck receiving processes across multiple stores, reducing receiving time and error rates.
- Led district physical inventories, establishing a network of supervisors and field agents to enhance shrink-related KPIs.
General Manager
Discount Tire Company
Cedar Rapids
08.2007 - 10.2017
- Promoted from tire technician (2007) to General Manager (2012).
- Supported regional expansion from 1 to 22 stores through strategic recruiting, comprehensive training, and leadership development.
- Delivered consecutive years of highest unit growth while increasing profit per unit and reducing operational costs through process and cost controls.
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Led 25+ employees, implementing servant-leadership coaching model to enhance retention and team performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted regular meetings with senior management team to review progress against established objectives.
Operations Intern
Speedway LLC
Grand Rapids
06.2011 - 09.2011
- Led a team of four interns on a regional operations project presented to executive leadership.
- Analyzed operational data to uncover insights and pinpoint areas for improvement.
- Identified cost-saving opportunities through process optimization initiatives, contributing to overall operational efficiency.
- Supported vendor and inventory initiatives across multiple locations.
Education
Bachelor of Science - Business Management, Minor in Economics
Cornerstone University
Grand Rapids, MI05-2012
Skills
- Logistics Management
- Final-Mile Delivery
- Supply Chain Operations
- Inventory Control
- Inventory management
- Warehouse Management
- Warehouse operations
- Capacity & Forecast Planning
- Productivity Optimization
- KPI & Scorecard Analysis
- WMS
- Power BI
- Advanced Excel
- Cross-Functional Leadership
- Workforce Training
- Cross-functional teamwork
Selected Achievements
- Built and scaled frontline leadership pipelines producing multiple promoted supervisors and managers.
- Implemented receiving process improvements adopted across the Michigan marketplace.
- Achieved 0.001% shrink on $24M+ receipts through inventory controls.
- Contributed to Discount Tire’s regional growth from 1 to 22 stores through hiring and training programs.
Timeline
Field Delivery Location Manager
Best Buy
01.2023 - Current
Operations Manager
Best Buy
05.2021 - 01.2023
Retail Supervisor
Best Buy
01.2018 - 05.2021
Operations Intern
Speedway LLC
06.2011 - 09.2011
General Manager
Discount Tire Company
08.2007 - 10.2017
Bachelor of Science - Business Management, Minor in Economics
Cornerstone University