Jonathan Moak
Denham Springs,LA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager/Kitchen Manager/General Manager
Twin Peaks
Baton Rouge, Louisiana
09.2019 - 11.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Created & tailored weekly schedules that focused on minimizing costs and maximizing efficiency, without sacrificing brand or product quality for multiple employees across different departments.
- Ordered products through different vendors each work week while creating or maintaining par levels whenever necessary
- Oversaw the proper storage & handling of both consumable & nonconsumable goods, training the staff on utilizing both Material Safety Data Sheets/MSDS and Hazard Analysis Critical Control points/HACCP guidelines to ensure proper practices were being followed
Education
Some College (No Degree) - Culinary Arts
Louisiana Culinary Institute (LCI)
Baton Rouge, LouisianaSkills
- Marketing
- Customer service
- Policy and procedure development
- Revenue management
- Verbal and written communication
- Project management
- Work prioritization
- Financial management
- Vendor management
- Decision-making
- Strategic planning
- Performance evaluations
- Sales management
- Emergency response
- Trend analysis
- Data analysis
- Brand management
- Goal setting
- Performance management
- Cross-functional teamwork
- Sales techniques
- Expense tracking
- Coaching and mentoring
- Time management
- Staff development
- Conflict resolution
- Staff management
- Shift scheduling
- Schedule preparation
- Inventory management
- Operations management
Timeline
Manager/Kitchen Manager/General Manager
Twin Peaks
09.2019 - 11.2024
Some College (No Degree) - Culinary Arts
Louisiana Culinary Institute (LCI)