Jonathan Molina
Summary
Accomplished and energetic Associate with a track record of delivering excellent customer service in a customer-obsessed work environment. Proven history of achieving results through relentless commitment to self-improvement, enhancing organization and planning abilities. Demonstrates leadership principles to set a positive example for colleagues.
Overview
7
7
years of professional experience
Work History
Outbound V-RETS LFA (Reverse Logistics)
Amazon
06.2023 - Current
- Served as the main point of contact for customers regarding shipping inquiries or concerns; promptly resolved issues to maintain high levels of customer satisfaction
- Optimized warehouse layout and storage capacity utilization through strategic planning and implementation of lean principles
- Working as a LFA for TLH2 for launch, overseeing Damage land, Vendor returns, and ISS departments
- Mentored junior logistics coordinators in best practices for order management, carrier selection, and customer service
- Ensuring SOP as well as FIFO standards are being followed in all three departments in a safe and effective manner
- Managed and maintained accurate inventory records
- Coordinated with 3rd parties to schedule timely delivery of materials and equipment, minimizing delays
- Utilized warehouse management system to track and monitor inventory movement
- Maintained organized filing systems for shipping documents, invoices, and purchase orders
- Prepared shipping labels, packing lists, and bills of lading accurately and efficiently
- Ensured compliance with all regulatory requirements regarding transportation of hazardous materials
- Conducted regular audits to identify areas for process improvement in logistics operations
- Led a team of logistics coordinators, providing guidance and support to ensure smooth operations and timely order fulfillment
- Collaborated with cross-functional teams including warehouse staff, suppliers, and carriers to resolve any logistical issues or delays
OutBound Fulfillment Associate
Amazon
02.2022 - Current
- Quickly earn the trust of my Manager in order to become a Process Guide in Vendor Returns
- Volunteered to learn new roles in order to better my team
- Which lead to being trained in AFE Pack and Ship Dock
- Through this learning opportunity, I have been able to gain the skills as well as knowledge to, problem solve, ship clerk, run V-rets, and perform the TDR process
- Made sure that the AM's directions were being followed, as well as the Amazon Standards
- As a Process Guide, I assisted the Area Manager in managing their team with the day to day duties
- Assisted the AM/PA in managing the flow of work
- Made sure FIFO is followed
- Assisted my team mates on any issues that they might have in order to allow my AM/PA more time to handle their responsibilities
- Become a Learning Ambassador and trained countless new associate starting their careers at Amazon
- Assisted the team in making their goals by tracking CPT's in order to make sure Customers received their orders in time
- Assisted Leadership with staffing the team and maintaining a safe work environment
- Conducted myself at all times in a way that promotes Amazon Leadership Principals
Lead Teacher
Awesome New Beginnings
03.2020 - 01.2022
- Supported classroom activities including tutoring, grading homework, and reviewing exams
- Retained interest and maximized repetitive learning by educating students by using hands-on instructional techniques
- Organized classroom materials to prepare for daily instruction as well as any activities planned for the day
- Cleaned and properly sanitized classroom at the end of each day for student health and classroom efficiency
- Monitored students in class, and outside in the playground to ensure rules were being followed
- Coordinated for additional tutoring for those in need
- Organized support for those impaired with vision or hearing
- Conducted Bilingual classes for those struggling with English as a primary language
- Held progress meeting with parents to cover students' progress and areas of improvement
Crew Leader / Trainer
McDonalds
06.2017 - 10.2019
- Operated in the drive-through and worked in window serving
- Operated cash register, counted drawer at beginning and end of shift
- Conducted cash register audits at the close of shift
- Trained and worked with new members throughout the entire kitchen
- Informed customers of the current promotions to enhance sales
- Mentored new team members on working the register, meeting customer needs, maximizing group performance, and maintaining high satisfaction with customers
- Trained other employees in customer service, food safety, and performance requirements
- Handle any customer service issues and escalated them to my site manager
- Assisted with inventory and ordering of supplies
Education
Associate of Arts Degree -
Florida State Campus at Jacksonville
Jacksonville, FLHigh School Diploma -
Terry Parker High School
B.A.S. - Business Administration
Florida State Campus at Jacksonville
Jacksonville, FL10.2024
Skills
- Shipping and receiving
- Warehouse Operations
- Safety Procedures
- Order Fulfillment
- Transportation Management
- Returns processing
- Mentoring and training
- Shipping Documentation
- Logistics Management
- Computer Skills
- Critical Thinking
- Excellent Communication
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Outbound V-RETS LFA (Reverse Logistics)
Amazon
06.2023 - Current
OutBound Fulfillment Associate
Amazon
02.2022 - Current
Lead Teacher
Awesome New Beginnings
03.2020 - 01.2022
Crew Leader / Trainer
McDonalds
06.2017 - 10.2019
High School Diploma -
Terry Parker High School
B.A.S. - Business Administration
Florida State Campus at Jacksonville
Associate of Arts Degree -
Florida State Campus at Jacksonville