Jonathan Mongeotti
Miami
Summary
Dynamic Customer Service Specialist with a proven track record at MasTec Network Solutions, enhancing client satisfaction and retention through expert resolution of service issues and exceptional communication skills. Excelled in cross-functional coordination and creative problem-solving, achieving notable performance metrics. Skilled in CRM and fostering strong client relationships, demonstrating adaptability and a commitment to excellence.
Reliable professional with 4+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in customer service, sales and managing problems.
Developed strong communication and problem-solving abilities in customer-focused environment, seeking to transition into new field. Demonstrates adaptability and quick learning curve, capable of excelling in various settings. Aims to leverage customer service experience to contribute effectively in new role.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with customer service and problem resolution. Utilizes skills to understand and address customer needs effectively. Knowledge of communication techniques and conflict management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Coustomer Service Specialist and Public Notary
MasTec Network Solutions
03.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
Coustomer Service Staff
Publix
03.2021 - 01.2023
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Education
GED -
Miami Dade College
Miami, FL04-2021
Skills
- Professional telephone demeanor
- Cross-functional coordination
- Customer relationship management (CRM)
- Clerical support
- Travel planning
- Customer service
- Adaptability and flexibility
- Creative problem solving
- Verbal and written communication
- Decision-making
- Relationship building
- Customer relations
- Client relations
- Product knowledge
- Prioritization
- Cultural awareness
- Coordination
- Problem-solving
- Team collaboration
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Notary Public by the State of Florida
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Coustomer Service Specialist and Public Notary
MasTec Network Solutions
03.2023 - Current
Coustomer Service Staff
Publix
03.2021 - 01.2023
Notary Public by the State of Florida
GED -
Miami Dade College
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