Jonathan Monroe
Educator, Suite Attendant, Office Support
Houston,TX
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Self - motivated Educator and Office Support Coordinator with a commitment to learning; interested in securing a position with a strong company where my experience can add value and contribute to the growth of the organization.
Overview
12
12
years of professional experience
Work History
Suite Attendant
Aramark
8 2015 - Current
- Maintained guest confidentiality, respecting privacy and ensuring discretion in all interactions.
- Improved guest satisfaction by providing top-notch Suite Attendant services at all times and in an efficient manner.
- Collaborated effectively with colleagues to ensure seamless guest experiences during their stay.
- Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
Substitute Teacher
Harris County
10.2014 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Served as a positive role model for students by exhibiting strong work ethic, integrity, and professionalism at all times.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
On Call Office Support - Seasonal
Ludi Design
02.2012 - 03.2016
- Directed and coordinated services of Architectural Design Firm
- Prepared and reviewed operational status reports and schedules
- Ensured project deadlines are fully articulated throughout each department
- Distributed and stored office supplies
- Managed maintenance and repair of equipment
- Communicated with supervisors and project managers to ensure projects are on task and on schedule
- Reviewed progress with design consultants
- Provided information for documentation for contract amendments and contractor invoices.
- Developed and maintained relationships with customers and suppliers through account development.
Long-Term Substitute Teacher
Energized For Excellence
11.2014 - 12.2015
- Supervised students with care for their physical, emotional health and safety, recognizing their worth, affirming their abilities, and striving to promote dignity in all relationships
- Promoted academic growth through the use of evidence-based curriculum that is tailored to the needs of each individual student
- Participated and occasionally lead staff In-Services
- Served as a positive role model for students by exhibiting strong work ethic, integrity, and professionalism at all times.
- Assessed student progress regularly, providing individualized feedback and support for continuous improvement.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
Cashier
Kroger
11.2012 - 07.2013
- Welcomed customers and helped determine their needs.
- Balanced cash registers accurately at each shift, minimizing discrepancies and errors.
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained, cleaned and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor of Arts - Communications
Prairie View A&M University
Prairie View, TX 05.2001 -
Master of Science - Education Administration
Prairie View A&M University
Prairie View, TX 05.2001 -
Skills
Strong multitasking
Meeting Coordination
Relationship Building
Student relations
Customer Service
Teamwork and Collaboration
Guest Relations
Discretion and Confidentiality
Exceptional communication
Lesson Plan Implementation
Lesson Plan Implementation
Volunteer Experience
- Boys and Girls Club, Brenham, TX, 08/01/08, 12/01/08, Teaching Assistant, Tutored students. Assisted with arts and crafts projects, coached sports activities and provided extra assistance to students with special needs. Enforced policies and rules governing students, Instructed and monitored students in the use of equipment to prevent injuries. Prepared lesson plans, bulletin boards, exhibits and demonstrations.
- KPVU 91.3, Prairie View, TX, 04/01/08, 04/01/09, DJ Assistant, Assisted On-Air DJ with production collected data about existing client hardware, software, and networking devices. Utilized varying methods of media production in the promotion of a local broadcast.
Food Service Handler Certification
Certification as Food Service Handler with abilities to demonstrate knowledge of safe food handling procedures and commitment to customer safety.
Timeline
Long-Term Substitute Teacher
Energized For Excellence
11.2014 - 12.2015
Substitute Teacher
Harris County
10.2014 - Current
Cashier
Kroger
11.2012 - 07.2013
On Call Office Support - Seasonal
Ludi Design
02.2012 - 03.2016
Bachelor of Arts - Communications
Prairie View A&M University
05.2001 -
Master of Science - Education Administration
Prairie View A&M University
05.2001 -
Suite Attendant
Aramark
8 2015 - Current
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