Jonathan Montalvo
LITTLE FERRY,NJ
Summary
Hard-working professional with 19 years of experience and a proven knowledge of staff training and development, customer service, and operations management. Aiming to leverage my skills to successfully fill the Dispatcher role at your company.
Overview
23
23
years of professional experience
Work History
Dispatcher Coordinator
Party Rental Ltd
08.2012 - Current
- Dispatch up to 130 drivers and up to 240 helpers per day
- Track and supervise drivers while in route utilizing Mobile Cast and Road Net
- Assist drivers with route schedules, delivery problems and logistics in the state of NJ,CT,PA,MA,MD
- Adjust delivery and pickup sequence on routes to achieve site location time constraints
- Go on the road when we are short staff
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Driver
Party Rental Ltd
08.2012 - 08.2015
- Loads and unload trucks
- Perform daily pre-trip and safety inspections on equipment
- Drive up too 300 miles round trip
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Assistant Manager
New Concepts for living
01.2002 - 06.2010
- Assist in Daily planning, implementing, and preparing of activities which identifies adaptive behavior, independent living skills, vocational skills, education skills, community integration needs and other areas of needs as per each individual
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
- Report any mechanical problems encountered with vehicles
- Load and unload trucks, vans, or automobiles
- Present bills and receipts and collect payments for goods delivered or loaded
- Obey traffic laws and follow established traffic and transportation procedures
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Associate in Arts (A.A.) - Criminal Justice
BERKELEY COLLEGE
Little Falls, NJ09.2001
Skills
- Roadnet
- Mobile-Cast
- Routing
- CDL
- Dispatch software
- Valid Driver's license
- Route planning
- Team motivation
- Staff training and development
- Geographical expertise
- City and non-city driving
- Scheduling expertise
- GPS and route planning
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dispatcher Coordinator
Party Rental Ltd
08.2012 - Current
Driver
Party Rental Ltd
08.2012 - 08.2015
Assistant Manager
New Concepts for living
01.2002 - 06.2010
Associate in Arts (A.A.) - Criminal Justice
BERKELEY COLLEGE
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